Kelly Macfarlane - Customer Experience Director, Thames Water
"Sagacity’s approach and way of working is as valuable as their deep skills and expertise. The teams integrity, unwavering commitment and willingness to roll their sleeves up and work with us as the client to tackle some of the issues and opportunities identified has been a critical success factor. As a result we’ve not only been able to realise significant value but also change our processes and ways to working to make sure improvements are embedded and sustained."
Chris Knight - Head of Value Management, TalkTalk
"TalkTalk employed Sagacity to build out our customer value management capability through the provision of a customer level valuation model and the support to embed this systematically and culturally within the business. I have been impressed throughout with the flexible, collaborative working approach and the friendliness and integration of the dedicated team we were provided. Now that the project is complete, I am greatly satisfied with the quality of product that has been delivered, which is finding use-cases widely beyond our initial expectations and brief. I would happily work with Sagacity again and recommend them for a technical project of this kind."
Scott Sutton - Head of Sales, British Sugar
"When we engaged Sagacity I had reservations about the true benefit that they could deliver and because of past experience with other consultants, a certain level of scepticism. How wrong was I? Through my whole time of working with the team they changed my perception completely and even became part of our team. This was due to the fact they not only delivered what they suggested was possible but actually exceeded this. The financial benefit and lessons learnt were excellent and I cannot recommend them highly enough. In summary, a great company to deal with, super enthusiastic, talented, professional and personable team who deliver what they say. A pleasure to work with!"
Brad May - CMO, Staysure
"Working collaboratively has been instrumental in enhancing our data and marketing strategy. We now have the capability to see an accurate, real-time view of our customer base – providing invaluable insight and enabling us to ensure we are taking a highly targeted and customer focussed approach. This has resulted in significant steps towards increasing our retention rates and LTV. We are excited to continue working with the team."
David Bird - Director of Customer Operations, E.ON UK
"The team at Sagacity are absolutely focused on delivery. They bring a breadth of experience from other industries and have developed a strong, positive reputation."
Jonathan Thackray - Pricing & Value Steering Director, EE
"I have used the full range of Sagacity Solutions’ services during my last two roles and now currently at Everything Everywhere. They are the only consultancy that I’ve ever seen 100% delivery rate from. I would unreservedly recommend them."
Kully Phal - Head of Revenue Operations, Virgin Media O2
"Sagacity aren’t just a consultancy who comes in and completes a review and produces a nice fancy PowerPoint pack at the end. In my experience, they have utilised their vast knowledge and expertise and guided our business into areas of billing accuracy control frameworks that has been hugely beneficial to date, digging deep into data analytics and fully evidencing any findings. Great partnership. "
