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Combining data, insight, and action to drive value

What are you responsible for?

Sales & Marketing

Tech, Data
& Ops

Billing, Credit & Debt

More high value customers

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Ultimate data accuracy

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Hyper personalisation

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Better decisioning

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Better customer information

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Better decisioning

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Reduce margin leakage

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Predict with confidence

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Advanced data quality

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Better forecasting & decisioning

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Improved debt management

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Reduce margin leakage

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Prospect

Acquire more customers: Comprehensive data intelligence to find, target and acquire better customers with greater ROI.

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Customer Lifetime Value

Advanced platform that enables a clear understanding of your supporters' long term profitability and all the drivers

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Suppressions

Improve data accuracy: Remove inaccurate data to improve compliance, efficiency, and marketing ROI

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Data Cleansing

Accurate customer information: Remove inaccurate data and improve completeness for better decision making and increased customer engagement

Learn more
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Single Customer View

Complete data view: Consolidate records, reduce data costs, and enhance customer data quality

Learn more
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Enhance

Advanced customer segmentation: Comprehensive variables to help enrich your customer data for advanced segmentation based on demographics, lifestyles, and behaviours

Learn more
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Propensity Modelling

Improve decision making: Statistical technique that predicts customer behaviour so you can make informed decisions through outcome mapping

Learn more
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Segmentation

Targeted customer breakdowns: Divide your customer data into targeted sections to identify relevant customer groups for marketing

Learn more
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Suppressions

Improve data accuracy: Remove inaccurate data to improve compliance, efficiency, and marketing ROI

Learn more
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Data Cleansing

Accurate customer information: Remove inaccurate data and improve completeness for better decision making and increased customer engagement

Learn more
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Single Customer View

Complete data view: Consolidate records, reduce data costs, and enhance customer data quality

Learn more
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Propensity Modelling

Improve decision making: Statistical technique that predicts customer behaviour so you can make informed decisions through outcome mapping

Learn more
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Data Management (DMSA)

Improved analytics capability: utilising modern technologies to provide an easy way to accelerate data analysis and commercial insight to make better decisions

Learn more
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Segmentation

Targeted customer breakdowns: Divide your customer data into targeted sections to identify relevant customer groups for marketing

Learn more
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Business Assurance

Reducing revenue and cost leakage through advanced analytics, control frameworks, and laser-focused improvement methodologies

Learn more
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Customer Lifetime Value

Advanced platform that enables a clear understanding of your supporters' long term profitability and all the drivers

Learn more
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Suppressions

Improve data accuracy: Remove inaccurate data to improve compliance, efficiency, and marketing ROI

Learn more
Your browser does not support the video tag.

Data Cleansing

Accurate customer information: Remove inaccurate data and improve completeness for better decision making and increased customer engagement

Learn more
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Single Customer View

Complete data view: Consolidate records, reduce data costs, and enhance customer data quality

Learn more
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Contact Validation & Append

Enhance customer engagement: improve contact data to increase customer engagement and eliminate contact wastage

Learn more
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Occupier ID

Identify unknown bill payers: Improve bill payer intelligence and increase customer billing accuracy

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Gap Sites

Complete property intelligence: Identify unbilled properties to increase revenue

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Linked Accounts

Link customer debt: Increase debt recovery by linking final account debt to live customer accounts

Learn more
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Propensity Modelling

Improve decision making: Statistical technique that predicts customer behaviour so you can make informed decisions through outcome mapping

Learn more
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Enhance

Advanced customer segmentation: Comprehensive variables to help enrich your customer data for advanced segmentation based on demographics, lifestyles, and behaviours

Learn more
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Collections Improvement & Credit Risk

Optimising debt recovery processes and managing exposure to credit risk with the clever use of data

Learn more
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Business Assurance

Reducing revenue and cost leakage through advanced analytics, control frameworks, and laser-focused improvement methodologies

Learn more
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Enhance

Advanced customer segmentation: Comprehensive variables to help enrich your customer data for advanced segmentation based on demographics, lifestyles, and behaviours

Learn more
Your browser does not support the video tag.

Propensity Modelling

Improve decision making: Statistical technique that predicts customer behaviour so you can make informed decisions through outcome mapping

Learn more
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Business Assurance

Reducing revenue and cost leakage through advanced analytics, control frameworks, and laser-focused improvement methodologies

Learn more

Trusted by over 350 brands

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Client satisfaction is at the core of everything we do

We are delighted to own a world class Net Promoter Score of +82

 

But don't just take our word for it...

  

Chris Knight - Commercial Director, TalkTalk
"TalkTalk employed Sagacity to build out our customer value management capability through the provision of a customer level valuation model and the support to embed this systematically and culturally within the business. I have been impressed throughout with the flexible, collaborative working approach and the friendliness and integration of the dedicated team we were provided. Now that the project is complete, I am greatly satisfied with the quality of product that has been delivered, which is finding use-cases widely beyond our initial expectations and brief. I would happily work with Sagacity again and recommend them for a technical project of this kind." Read more
Cara Somers-Bayley - Director of Relationship Fundraising, Macmillan
"They are an extremely professional and flexible organisation to work with. All business decisions are made in full consultation, with Macmillan's needs and requirements always remaining paramount. They consistently look to better their service, and offer advice and expertise to ensure Macmillan remains at the forefront of data quality. Refreshingly, they also continually look for ways to become more cost efficient and to pass on savings to us." Read more
Scott Sutton - Commercial Director, British Sugar
"When we engaged Sagacity I had reservations about the true benefit that they could deliver and because of past experience with other consultants, a certain level of scepticism. How wrong was I? Through my whole time of working with the team they changed my perception completely and even became part of our team. This was due to the fact they not only delivered what they suggested was possible but actually exceeded this. The financial benefit and lessons learnt were excellent and I cannot recommend them highly enough. In summary, a great company to deal with, super enthusiastic, talented, professional and personable team who deliver what they say. A pleasure to work with!" Read more
Kully Phal - Head of Revenue Operations, Virgin Media O2
"Sagacity aren’t just a consultancy who comes in and completes a review and produces a nice fancy PowerPoint pack at the end. In my experience, they have utilised their vast knowledge and expertise and guided our business into areas of billing accuracy control frameworks that has been hugely beneficial to date, digging deep into data analytics and fully evidencing any findings. Great partnership. " Read more
Andrew Davies - Operations Director, Ancala Water Services
"Sagacity supported AWS with several projects aimed at improving data accuracy. Engagement, pace, and attention to detail were excellent throughout, with outputs of the work enabling improved productivity and output delivery." Read more
Stephen Jasper - Head of Finance Transformation & Systems, Virgin Media O2
"Having worked with Sagacity Solutions before, I knew who to turn to on our Finance Optimisation Project. Sagacity came in quickly and immediately took hold of the plan of activities to deliver the project on time: from communications, training, risks, and issues and drove all parties forward as a single team. The project delivered on time successfully with no issues." Read more

 We’re the data intelligence people. Our proposition is simple: we help consumer facing businesses increase customer engagement and make more money. How do we do it? We dig into the data businesses already have, and combine it with our data, insight, and action. Think of us as your data co-pilots for sales, marketing, ops, billing, credit and debt - clients typically see 5x returns within the first few months.

Real stats driving significant improvements

6Bn

Call Detail Records processed per month

50K+

Unbilled Properties Identified in 12 Months

£258M+

Revenue Leakage Identified over 12 years

140M+

customer data records processed per month


Contact us today to find out how we can help you



 

Powered by proprietary data and leading technologies

Our data universe is the largest, most comprehensive consumer data available in the UK, and we couple this with multiple technologies to deliver success for clients.













Clever with data

Get in touch to find out how we can help your business address its current challenges

Contact us now

What We Do

  • Customer Acquisition & Engagement
  • Data Quality & Enhancement
  • Customer Insight & Propensity
  • Collections Improvement & Credit Risk
  • Business Assurance
  • Enterprise Solutions & Optimisation

Industries

  • Water
  • Energy
  • Financial Services
  • Retail
  • Telecoms & Media
  • Charity & Education
  • Other Industries

About

  • Clients
  • Our Team
  • Technology Credentials
  • Insights Library
  • News and Blog
  • Partners and Investors
  • Press and Media
  • Careers

Contact us

  • Main Switchboard:+44 (0)20 7089 6400
  • Email:enquiries@sagacitysolutions.co.uk
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