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Water
Reduced debt enabled by deep sector expertise coupled with solutions built specifically for the water sector
Delivering service excellence and maximising business performance
We have seen big changes in the water industry as a result of ongoing challenges and changes to regulations, with data and innovation now playing vital roles in providing solutions. Our extensive experience in Water enables us to understand the complexities of client needs - with many of our solutions built to address several of the sector’s key issues, including:
Insufficient governance and controls leading to complaints and regulatory risk
“Know your customer” gaps
that result in billing and bad debt challenges
Ineffective processes reduce “right first time” rates and create unnecessary customer contact
Void property and occupier challenges leaving unpaid bills and growing debt
Lost revenue due to missing occupier data for gap sites and split properties
Data challenges impacting the proactive identification of vulnerable customers
Incorrectly segmented customers, leading to billing and tariff inaccuracies
Inefficient processes and manual workarounds that create negative customer experiences
Proven solutions for the Water industry
Optimise debt recovery
processes and manage
exposure to credit risk
Remove inaccurate data and improve completeness for better decision making and increased customer engagement
Improve bill payer intelligence
and increase customer
billing accuracy
Increase debt recovery by linking final account debt to live customer accounts
Identify unbilled properties to increase revenue
Statistical technique that predicts customer behaviour so you can make informed decisions through outcome mapping
Reduce revenue and cost leakage through advanced analytics, control frameworks, and laser-focused improvement methodologies
Migrate data across systems to optimise business resource, system accessibility and data capability
Utilising modern technologies to provide an easy way to accelerate data analysis and commercial insight to make better decisions
Clever with data
Get in touch to find out how we can help your business address its current challenges
