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Linked Accounts
Increase debt recovery by linking final account debt to live customer accounts
For duplicate accounts with associated debt or when linkage is not created in the home move journey between final and new accounts for the same individual, utilising advanced analytics to link accounts will enable the transfer of balances to settle debt, with customers being billed and collections completed.
Resolving debt and aligning processes
Through our experience in delivering end-to-end operational processes to address linked accounts, we’ve helped businesses with processes, customer communications, and agent briefings to address:
Uncollected debt left on final accounts
when a customer moves out
Balances and direct debits not being transferred to a new account
Forwarding addresses provided by customers not being joined up accurately
How it works
Analysis to identify final accounts with uncollected debt
associated
Matching of in-debt final accounts to live accounts belonging to the same customer
Clearly defined approach and process for treatment of linked accounts
Support in the creation of customer communication letter templates
