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What we do
- Customer Acquisition
- Data Quality
- Customer & Revenue Management
- Customer Insight & Analytics
- Customer Data Management
- Credit Risk & Collections
- Consulting
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Our Business Services & Data Solutions
We help organisations to transform their customer data into a structure they can use, and help them drive value from it by ensuring that every customer is treated like an individual. We pride ourselves on delivering high quality solutions and data services that minimise risk and maximise reward for our clients. From customer data solutions to revenue assurance and consulting, we have successfully addressed complex business challenges across multiple industry sectors, generating significant ROI and delivering substantial financial improvements.
How We Work
We focus on generating value for our clients. We keep things simple and straightforward while working at pace in a seamless way. We achieve this by immersing ourselves in our client’s organisation by engaging with the right people at a strategic and operational level to drive results. We build strong, open and collaborative working relationships that drive the best outcomes for all our clients.
What we do
Prospect
Our B2C database solutions for prospect data is the UK's most comprehensive consumer marketing database. Our marketing lists provide businesses with the right data to acquire, engage and retain prospective customers. You can leverage the power of detailed profiling filters to precisely target your ideal customers, and gain valuable insights on how to communicate with different prospect segments throughout your marketing activities.
Maximise the quality and performance of your data and ensure it is accurate, complete, consistent and valuable with our data cleansing solutions for marketing and billing operations. From identifying inaccuracies and inactive customers, to matching and deduplicating records, our data cleansing solutions help businesses improve their operational efficiency with data they can count on.
Manage customers based on value, not volume. We'll help you identify your valuable customers and how to optimise your revenues with our powerful Value Based Management platform. Our leading-edge solution leverages your internal datasets, our sophisticated VBM software and our extensive value management expertise to deliver actionable value based insights to inform decision making, reduce costs and improve ROI.
Make informed business decisions with our data management capabilities, tailored to address your unique business needs. We leverage your existing data and capabilities to deliver bespoke data management solutions and analytics capabilities from infrastructure to accessibility, data governance, reporting and dashboards.
Enhance
Make your data meaningful, purposeful and targeted with data enrichment - enhancing your data with valuable information about individual customers for informed marketing activities. We enrich your database with relevant information about your customers to help you understand more about who your customers are, and how to connect with them. Enriched data ensures your marketing and sales budget is spent on the right customers, and you aren’t wasting time and money on low quality leads.
Whether acquiring a new customer or managing their in-life experience, there is always an associated financial risk of servicing them. We combine our industry leading data software and extensive experience in customer risk management to help you minimise your exposure to risk and maximise your collections rates through the implementation of bespoke customer risk management solutions. We'll help you to minimise bad debt whilst increasing your billing accuracy and collection rates.
Revenue Assurance
Our tailored revenue assurance solutions are designed and proven to help organisations detect, prevent, and recover lost revenue. Our approach combines our proprietary control frameworks, revenue assurance methodologies and data analytics to deliver significant revenue and cost improvements that maximise profitability. We have amassed a total of over £210 million in wins across the various organisations we've worked with, across multiple sectors and business functions.
Our consultants become part of your team, to make sure we deliver, as a team, exactly what your business needs to achieve its goals. Our consultancy and delivery services underpin almost everything we do and many of our solutions are available as a one-off and as a managed service. Historically, our consultancy expertise has been used to help deliver everything from new systems and technologies through to target operating models and cultural change.
Why partner with us?
Tailored to you
Through years of refinement, we have combined our consultancy, project delivery, data services and technology solutions to define a way of working that best fits our clients' needs. We go beyond the norm to put clients first and never give up on generating the best possible results.
Solution focused
We listen, question, analyse and validate to develop a mutual understanding of the detail on how things 'are done' and 'should be done'. We then overlay our expertise and experience of different industries by joining the dots, overcoming barriers and creatively designing solutions to achieve compelling results.
Expert insights, simple terms
We use simple language and keep jargon to a minimum, so all stakeholders have a full understanding of our approach and outcomes. We build teams, share insights and bring our clients on the journey to ensure all involved remain focused and engaged.
Driven by excellence
We pride ourselves on delivering excellence, working to robust plans and deadliness that allow us to commit with confidence and easily measure success. We are results driven and work tenaciously to over-deliver on our client requests.
We join the dots...
Get in touch to find out how we can help your business address its current challenges
