Incorrectly segmented customers, leading to tariff and payment solution inaccuracies
Energy
Lower Debt. Higher customer value. Powered by deep energy-sector expertise.
Reducing risk, improving billing and maximising collections
From managing overdue payments, minimising bad debt, and providing customer support, to navigating Ofgem obligations, data compliance and data accuracy, our experience, solutions and services enable us to understand the complexities of client needs. We use data to address many of the sector’s key issues, including:
Poor quality and inaccurate data, impacting acquisition, retention and vulnerable support comms
Growing final debt due to inaccurate customer data and ineffective collections strategies
Avoidable and costly field visits, third-party contact, and collections activity
Lengthy and unresolved disputes and complaints leading to customer dissatisfaction
Poor quality and non-compliant affordability and vulnerability conversations
Inability to identify responsible bill payers and occupiers following a change of tenancy
Inadequate future forecasting, preventing effective planning and strategy development
Improve income performance
Optimise debt recovery processes and manage exposure to credit risk
Improve data accuracy
Remove inaccurate data to improve compliance, efficiency, and marketing ROI
Accurate customer information
Remove inaccurate data and improve completedness for better decision making and increased customer engagement
Identify unknown bill payers
Improve bill payer intelligence and increase customer billing accuracy
Improve decision making
Statistical technique that predicts customer behaviour so you can make informed decisions through outcome mapping
Maximise financial performance
Reduce revenue and cost leakage through advanced analytics, control frameworks, and laser-focused improvement methodologies
Improved analytics capability
Utilising modern technologies to provide an easy way to accelerate data analysis and commercial insight to make better decisions
Improve data usability
Migrate data across systems to optimise business resource, system accessibility and data capability
Deliver transformation and increased performance
Data, systems, projects and structure to accelerate profitability improvement
Delivering outcome at scale
Trusted by over 350+ customers with significant impact delivered
5% to 72%
Our analysis significantly improved data quality and collections
£12m
Opex saving through helping our customer transform into a value based organisation
3 days
We implemented operational efficiency reducing switching time
80%
Alongside the specialist team we put together, our agent training led to an 80% reduction in the switcher backlog
