Insufficient governance and controls leading to complaints and regulatory risk
Water
Less debt. More certainty. Built for water.
Delivering service excellence and maximising business performance
We have seen big changes in the water industry as a result of ongoing challenges and changes to regulations, with data and innovation now playing vital roles in providing solutions. Our extensive experience in Water enables us to understand the complexities of client needs - with many of our solutions built to address several of the sector’s key issues, including:
“Know your customer” gaps that result in billing and bad debt challenges
Ineffective processes reduce “right first time” rates and create unnecessary customer contact
Void property and occupier challenges leaving unpaid bills and growing debt
Lost revenue due to missing occupier data for gap sites and split properties
Data challenges impacting the proactive identification of vulnerable customers
Incorrectly segmented customers, leading to billing and tariff inaccuracies
Inefficient processes and manual workarounds that create negative customer experiences
Improve income performance
Optimise debt recovery processes and manage exposure to credit risk
Accurate customer information
Remove inaccurate data and improve completedness for better decision making and increased customer engagement
Identify unknown bill payers
Improve bill payer intelligence and increase customer billing accuracy
Link customer debt
Increase debt recovery by linking final account debt to live customer accounts
Complete property intelligence
Identify unbilled properties to increase revenue
Improve decision making
Statistical technique that predicts customer behaviour so you can make informed decisions through outcome mapping
Maximise financial performance
Reduce revenue and cost leakage through advanced analytics, control frameworks, and laser-focused improvement methodologies
Improve data usability
Migrate data across systems to optimise business resource, system accessibility and data capability
Improved analytics capability
Utilising modern technologies to provide an easy way to accelerate data analysis and commercial insight to make better decisions
Delivering outcome at scale
Trusted by over 350+ customers with significant impact delivered
£2.6m
Reducing gap sites increasing annual revenue opportunities
£3m
Occupier ID solution enabled spike in customer payments
£6.2m
Increased collections through consolidating debt at a customer level
92%
Customer data quality improved from 43% by replacing previous third party data provider
