Uncollected debt left on final accounts when a customer moves out
Linked Accounts
Link customer debt
Increase debt recovery by linking final account debt to live customer accounts. For duplicate accounts with associated debt or when linkage is not created in the home move journey between final and new accounts for the same individual, utilising advanced analytics to link accounts will enable the transfer of balances to settle debt, with customers being billed and collections completed.
Resolving debt and aligning processes
Through our experience in delivering end-to-end operational processes to address linked accounts, we’ve helped businesses with processes, customer communications, and agent briefings to address:
Balances and direct debits not being transferred to a new account
Forwarding addresses provided by customers not being joined up accurately
How it works
Analysis to identify final accounts with uncollected debt associated
Matching of in-debt final accounts to live accounts belonging to the same customer
Clearly defined approach and process for treatment of linked accounts
Support in the creation of customer communication letter templates