We have worked with some of the best-known brands in business, providing high quality software solutions and services for more than a decade. We’ve successfully delivered projects for blue chip and challenger brands across the UK and internationally.
Kelly Macfarlane - Customer Experience Director, Thames Water
"Sagacity’s approach and way of working is as valuable as their deep skills and expertise. The teams integrity, unwavering commitment and willingness to roll their sleeves up and work with us as the client to tackle some of the issues and opportunities identified has been a critical success factor. As a result we’ve not only been able to realise significant value but also change our processes and ways to working to make sure improvements are embedded and sustained."
Mark Hardman - Finance Director, Virgin Media O2
"I have worked with Sagacity for the last few years to help shape our strategy and approach to billing assurance. I was incredibly impressed by the knowledge and expertise of the Sagacity team and their tenacity and ability to get things done in a complex business. Sagacity then went on to help drive through the changes required into the organisation and set up robust and regular governance framework and control environment. This helped to maintain the performance of the function and ensure any issues, if they did arise, would be detected early and addressed. I have no hesitation in recommending Sagacity for future engagements of this nature."
Chris Knight - Head of Customer Value Management, TalkTalk
"TalkTalk employed Sagacity to build out our customer value management capability through the provision of a customer level valuation model and the support to embed this systematically and culturally within the business. I have been impressed throughout with the flexible, collaborative working approach and the friendliness and integration of the dedicated team we were provided. Now that the project is complete, I am greatly satisfied with the quality of product that has been delivered, which is finding use-cases widely beyond our initial expectations and brief. I would happily work with Sagacity again and recommend them for a technical project of this kind."
Reuben Wheeler - CFO, Viasat World
"Sagacity were engaged to design and implement full end to end IT systems, including a shared service model for the Finance and Commercial functions, as part of our sale and carve-out to Private Equity. With a minimal brief, Sagacity used its proven methodology and engaging professional approach to connect with the teams across our multiple international sites and teams to obtain a detailed understanding of our operation. The robust exercise carried out by Sagacity ensured our processes ran smoothly and were supported by the technology post transition. This engagement on transitioning and carving out our operational model and SAP implementation managed by Sagacity accelerated our delivery, gained significant operational efficiencies and achieve huge costs savings. I have no hesitation in using Sagacity and would recommend them highly in this area which can often be sensitive and hard to navigate!"
Jeff Whittingham - Interim CEO, Robin Hood Energy
"Our first key objectives when we arrived at Robin Hood Energy was to establish financial and operational stability for the business. One of our first priorities was to reduce the debt the business had and re-engineer the debt collection processes to be more effective and efficient. We decided to secure external expert support knowing that we didn’t just want a solution on a set of slides, we wanted real practical support, engagement and a hands-on approach. At this stage we turned to Sagacity to support us utilising their utilities experience and working alongside our own people to understand the ‘as is’ situation and establish clear plans for the ‘to be’ state. The two teams have worked seamlessly, Sagacity have helped to drive the process, train our people, engage with putting in a new debt collection contract and even get involved in some complex collections. We now have fully re-designed debt paths and our full solution in place with a trained set of collection agents and we are already seeing the results of this work as our overall debt level has started to reduce. I would recommend Sagacity if you are faced with a similar situation to the one we faced as a business."
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