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Business and Data Solutions for Financial Services
Often with extremely large customer bases, Banks and Insurers are inundated with customer data. However, ensuring it is accurate and extracting value from it are significant challenges that many organisations suffer from. The retail banking sector is in a state of flux driven by the arrival of open banking; the move from a transactional to customer centric focus and the rise in adoption of digital banking channels.
Consumer expectations and technology advances are also driving changes to the way in which customers interact and engage with their bank or insurer, and this combined with the emergence of new players in the market is driving industry-wide change. Embracing lower cost digital channels and truly putting the customer at the heart of everything they do is seemingly the new norm. But, with all new technology and ways of working comes integration challenges and customer data management hurdles that require attention.
Tackling your challenges
We understand many of the key issues facing retail banks today including:
Identifying the right types of customer to acquire and how best to acquire, retain and engage them
Inaccurate and incomplete data creating a lack of a single customer view and minimal cross-sell / upsell opportunities
Delivery capability and capacity to bring new products and systems to market as well as new competition and knowledge gaps
Implementation issues when adopting a new technology platform and integrating new solutions
Our experience
Sagacity’s experience within the banking sector includes some of the most exciting companies in the business, from established names to game-changing newcomers. Our approach is to add value by delivering bespoke data solutions which improve operational effectiveness, data accuracy and compliance as well as customer experience. Our comprehensive range of strategic business consultancy and technical implementation services for retail banks, are designed to address these challenges head on and help accelerate the launch of new banking products and systems.
Sagacity support a range of clients within the sector including card providers, emerging challenger banks and major high street banks. Our skilled team have investment and retail banking experience, with credentials in system integration, target operating model and regulatory reporting.
We have a range of trusted financial data solutions to acquire, retain or re-engage with customers:
- A market leading data cleansing suite designed to optimise the accuracy of consumer data and the performance of marketing campaigns
- An in-depth view of all marketable UK consumers proven to support insight projects and targeted multi-channel marketing campaigns
- Hundreds of selectable variables to enhance your data and add insight
Combining people with technology
From addressing a lack of delivery capability and implementation issues to increased competition and outdated technology stacks, our comprehensive range of strategic business consultancy and technical implementation services for retail banks are designed to address your challenges head on.
Driving measurable change
Our significant domain expertise allows clients to leverage digital channels to launch and accelerate the delivery of new banking products and systems, and to overcome technical and operational resource and knowledge gaps. Our team also ensures compliance with FCA regulatory requirements.
Using proven solutions
Prospect is the most comprehensive, clean, accurate and responsive consumer prospect data available in the UK, enabling you to communicate with relevant prospect segments in the right way, build quality customer relationships, and increase marketing ROI.
Our revenue assurance solution combines our proprietary control frameworks, assurance methodologies and data analytics to identify revenue and cost leakage in your organisation. Our known areas of interest enable us to quickly deliver root cause analysis and discover significant revenue and cost improvements.
Make your data meaningful, purposeful and targeted with data enrichment - enhancing your data with valuable information about individual customers for informed marketing activities. Enriched data ensures your budget is spent on the right customers, removing wasted time and money on low quality leads.
Combining our leading data software and extensive experience in customer risk management, we can define policies and processes, implement policy compliance and management, optimise strategies and integrate specialist data enabling you to tailor the treatment of your customer based on their level of risk.
Delivering real benefits
29k
multiple account holders
2.5x
return on investment
20%
improvement in efficiency
We join the dots...
Get in touch to find out how we can help your business address its current challenges
