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Customer Credit Risk Management
Improve the management of customer credit and reduce risk
Our Credit Risk capabilities
Credit risk strategies can be adopted throughout the customer lifecycle from customer on-boarding, in life management, all the way through to billing and collections. By doing this, businesses are able to tailor their approach to each customer based on the level of credit risk they pose. This helps increase collection rates, and ultimately minimise bad debt.
We've been in the business of credit risk management for decades, working with a variety of industries. We help you define policies and processes, manage compliance with those policies, optimise collection strategies, and monitor all of this through custom reporting and dashboards. Through introducing the right tools and strategies, our main aim is to enhance your risk management capabilities and increase your collections performance.
Merging experience with software
Whether acquiring a new customer, managing the customer experience or increasing collections rates, we combine our industry leading software and extensive experience to help you minimise your exposure to credit risk and increase collections by implementing solutions tailored to your unique business needs.
Our risk and collections expertise
Credit and Collections Policy
We start with a detailed analysis to understand the current ways of working across the customer lifecycle that impact credit and collections. We capture this in a fully managed Credit and Collections Policy with governance framework and identify and drive improvements to minimise your credit risk exposure.
Collections Strategy Optimisation
We have years of experience in analysing, designing and building collections strategies that work across many different industries. Our end-to-end solutions cover everything from customer segmentation through to tailored customer communications, handling payment plans, and supporting migration strategies. We work with you and your third party providers to make sure these new strategies are implemented smoothly as possible with minimal disruption.
Data Analytics & Reporting
We will help you to make the most of your data by building bespoke reporting solutions. This includes bringing multiple disparate datasets together to provide you with a full overview of your credit risk exposure and collections performance. This will help you easily make business decisions and identify areas for improvements.
Credit Bureau & Specialist Data
We have extensive experience using the latest available external data to enhance your credit risk and collections strategies. We support this with our experience of implementing data solutions to ensure that you get the most from the data and ensure you maximise its value.
Strategy
Credit risk and strategy management
Credit and collections policy definition and governance
Credit and collections policy compliance and governance
Data sharing strategy including data definitions and returned data usage
Risk assessment for new propositions and initiatives
Analytics and Reporting
Credit and collections policy effectiveness and compliance
Credit risk and collections reporting, dashboards and insight
Scorecards and strategy monitoring
Deep dive analytics into key risk areas
Operations Oversight and Monitoring
Policy management, execution, process and procedural oversight
Engagement with sales, operations, regulation and third parties
Management of customer communications
Data share oversight and management
£1.7m
debt reduction in first 3 months
£6.2m
of debt identified and >60% collected
£1.3m
reduced debt in 12 weeks
Latest blogs and insights
Solving the Utilities
Bad Debt Crises with
Better Data
A key factor for rising debt in utilities is the increase of bad debt provisioning. Suppliers must leverage their customer data to reduce and/or prevent such debt. It all starts with ensuring customer data is correct.
Bad Billing: How the Cost of Living Crisis is Being Worsened by Poor Data and a Lack of Trust
An investigation into the impact of the energy price rise and how utilities suppliers can use their data and customer management enhancements to do more to help struggling households.
Helping Energy Suppliers Identify Vulnerable Customers to Avoid
Bad Debt
As the cost of living crisis in the UK continues to increase, utilities companies are under increasing pressure to identify and support their vulnerable customers. In doing so, they and their customer will benefit.
