Debt Reduction Programme for B2B Energy Provider

Our energy client was experiencing unsustainable levels of 120+ day debt that was increasing month on month. Significant collector performance issues, inefficient operational processes, legacy system issues and poor quality customer data were contributing to ongoing bad debt.

To address the client’s challenges, we mobilised a combination of our platform solutions, specialist analysis capabilities and our credit and collections expertise to launch a series of improvement initiatives. We delivered rapid credit and collections improvements, including; implemented a new credit checking solution, cleansed the customer data, enhanced the Change of Tenancy process, updated customer correspondence, established and trained a Debt Task Force to accelerate collections, strengthened the dialler and operational processes, created a process to accelerate dispute resolution, and inroduced agent incentives.

See how our Credit Risk experts reduced debt by £1.3m in 12 weeks.