Consolidating Debt at
Customer Level

Our large water client was experiencing growing debt associated with customers moving out of a property and leaving unpaid bills. They had capability to link accounts and create a single customer view when they were identified at the point of onboarding a customer. However, the solution was only identifying a proportion of the customers.

Utilising our extensive debt resolution expertise, software and analytics capabilities, our team set out to identify final accounts with uncollected debt. We conducted detailed analysis on 90,000 final accounts and identified 9,500 customers that still had an account with the client. Our team delivered consolidation of debt on customer accounts based on key data and sophisticated business rules built into the technical solution,  analysis of the existing Change of Tenancy process with recommendations for change, and associated confidence classification for customers with more than one account.

See how our Credit Risk solution and analysis identified £6.2m of debt with over 60% collected.