Business and Data Solutions for Telecoms

As leading data specialists, we understand the unique challenges faced by the telecom and media sectors. Our tailored telecommunications business and data solutions are designed to help you overcome these challenges, improving operations, services, and profitability. With data-driven, actionable insights, we helpe telecom and media businesses make informed decisions and stay ahead of the competition. Discover how we can help your business thrive in today's fast-paced digital landscape.

Empowering Telecom companies with data-driven decision-making

Today's world is more connected than ever. This means that for telecom companies, the competition is only getting tougher. With increased competition driving down prices, convergence of services and devices, and the rollout of 5G, providers must prioritise customer loyalty and maximise revenue from their existing base.

We empower telecoms businesses with the data and insights to drive positive change. Our tailored solutions help organisations to understand which customers, prospects abd channels are most profitable; optimise acquisition and retention strategies to increase value; identify and manage risks such as overdue debt and fraud; and improve operational efficiencies and customer service.

Acquiring the right types of customer requires targeted, personalised campaigns. Understanding what motivates your ideal customer and how best to service them encourages longer tenure, improved retention, and ultimately, an increased bottom line.

Telecoms Value Report

With the commodification of services and price wars driving providers to decrease pricing, many providers are driven by customer volume. However, a fundamental lack of understanding around customer value management is holding telecoms back from being truly value-driven.

To understand value vs volume, we surveyed 200 professionals with responsibility for managing customer value to gain insights into how far along this journey from volume to value they are.

TELECOMS VALUE REPORT

Tackling your challenges

We understand that many of the key challenges facing the Telecoms sector can be resolved by detailed, multi-dimensional analysis providing insight on issues including:

Challenges with identifying profitable new customers at point of sale

Challenges with targeted marketing campaigns to acquire the right types of new customer

Lack of understanding of which channels provide the most valuable customers

Lack of value identification

Having the tools, technology, data and governance available to identify and nurture high value customers

Lack of qualitative information

Lack of qualitative information to decide which products and devices to sell to customers

Balancing the focus between market share and retention vs customer profitability

Growing levels of overdue debt and fraud

Growing levels of overdue debt and fraud creating business risk and avoidable costs

Inadequate future forecasting

Inadequate future forecasting, preventing effective planning, strategy development and understanding of long-term value

Creating a single view of customers and their products

Using proven solutions

Prospect

Prospect is the most comprehensive, clean, accurate and responsive consumer prospect data available in the UK, enabling you to communicate with relevant prospect segments in the right way, build quality customer relationships, and increase marketing ROI.

Value Based Management

Discover your most valuable customers and how to optimise your revenues, at subscriber level, with a value-driven approach to deliver actionable value based insights that inform decision making, reduce costs and improve ROI.

Credit Risk

Combining our leading data software and extensive experience in customer risk management, we define policies and processes, implement policy compliance management, optimise collection strategies and provide customer segmentation to reduce debt and minimise exposure to risk.

Revenue Assurance

Our revenue assurance solution combines our proprietary control frameworks, assurance methodologies and data analytics to identify your revenue and cost leakage. Our 'playbook' of known leakage issues for energy companies has over seventy areas of interest.

CDR Reconciliation

Accurately assure your carrier charging activity with our proven reconciliation solution that processes billions of CDRs each month to deliver valuable oversight with evidence-based confidence to ensure business efficiency and maximised profitability.

Data Management (DMSA)

Addressing your unique business needs, we deliver bespoke, end-to-end data management solutions and analytics capabilities to successfully manage the variety, complexity and volume of your data.

Consulting

Whether it's implementing new systems and processes, operating models or data sharing, we become a part of your team to successfully deliver plans and projects to drive tangible business benefits.

Delivering real benefits

We have decades of experience working with some of the best-known providers across Telecoms and Media, and have a proven track record of delivering business benefits using our range of solutions. Explore our telecoms and media case studies.

Creation of Controls for Customer Contract Management

£1.2m

annual revenue opportunity

CASE STUDY

Delivering Value Insights for Supplier Re-negotiation

£6m

additional savings

CASE STUDY

Reducing Customer Credit and Discount Errors

£228k

annual revenue opportunity

CASE STUDY