The pressures on the energy sector has never been greater, as suppliers look to increase their share of the £50bn spent annually on energy by British households and businesses, whilst juggling the challenges of delivering on the obligations set out by both OfGem and the Government.
Affordability, vulnerability, price protection and switching are just some of the challenges facing suppliers as they look to maximise the value of their existing base, whilst attracting new profitable customers.
With significant increases in the number of energy customers on the Priority Services Register (36% YoY increase in electricity customers; and 30% YoY increase in gas customers), it is imperative that energy companies understand their customer base. Whether this relates to setting the appropriate tariff, knowing your customers financial or trading status, or simply having the correct contact details for accurate billing, it is crucial to have the right data and processes in place to support your customer engagements – be they residential customers or businesses.
Billing problems due to inaccurate occupier information
Lost revenue due to missing occupier information following a change of tenancy
Impacts on revenue from gap sites and split properties
Occupiers moving out without a forwarding address, leaving unpaid bills
Incorrectly segmented customers, leading to tariff inaccuracies
Increasing numbers of un-resolved disputes which are stopping collections
Growing debt issues and poor collection rates
Our Energy solutions are designed to address these challenges head-on and support you in successfully meeting your regulatory obligations.
Working with the best-known energy providers in the industry, Sagacity has a strong understanding of our clients’ needs as well as the overall demands of the sector and a proven delivery track record.
£12m saved through changes to an energy supplier's contract.
£3m of additional collections through accurate identification of property occupiers.
£4m increase in sales through improved broker and hand-off processing.
Identifying operational improvements for Group Account customers.
Get in touch to find out how we can help your business address its current challenges