Energy

Delivering transformation and value

The pressures on the energy sector has never been greater, as suppliers look to increase their share of the £50bn spent annually on energy by British households and businesses, whilst juggling the challenges of delivering on the obligations set out by both OfGem and the Government.

Affordability, vulnerability, price protection and switching are just some of the challenges facing suppliers as they look to maximise the value of their existing base, whilst attracting new profitable customers.

With significant increases in the number of energy customers on the Priority Services Register, it is imperative that energy companies understand their customer base. Whether this relates to setting the appropriate tariff, knowing your customers financial or trading status, or simply having the correct contact details for accurate billing, it is crucial to have the right data and processes in place.

Tackling your challenges

We have extensive expertise in data management, billing, credit and collections within the energy sector, and can resolve many of the key issues facing you including:

Billing problems due to inaccurate occupier information

Lost revenue due to missing occupier information following a change of tenancy

Impacts on revenue from gap sites and split properties

Occupier moving out without a forwarding address, leaving unpaid bills

Incorrectly segmented customers, leading to tariff inaccuracies

Supporting financially vulnerable customers

Increasing numbers of un-resolved disputes which are stopping collections

Growing debt issues and poor collections rates

Our experience

Our energy solutions are designed to specifically address your challenges and support you in successfully meeting your regulatory obligations.

Working with the best-known energy providers in the industry, Sagacity has a strong understanding of our clients' needs as well as the overall demands of the sector and a proven delivery track record.