Business and Data Solutions for the Energy Sector

Our tailored business and data solutions address the challenges faced by the energy and utilities industry, enabling businesses to make informed decisioning, drive operational excellence and reduce risk. From improving credit risk and collections performance to identifying the most valuable customers and how best to acquire/retain them, we help energy companies overcome obstacles with the power of data.

Delivering high value solutions for the energy industry

As the cost of living increase starts to impact consumer spending and payment behaviours, Energy suppliers are facing challenging times as they strive to minimise bad debt, support their customers and meet their regulatory obligations. Affordability, Vulnerability, Segmentation and Data Accuracy are just some of the challenges facing suppliers as they look to maximise the value of their existing base, whilst minimising risk and customer churn.

Knowing your customer is key to this challenge – whether that’s about who occupies the property, the level of credit risk, their income data or what tariff and support they need from you, it’s crucial to have the right data, forecasting and processes in place to support your customers and business success.

Tackling your challenges

We have extensive expertise in data management, billing, credit and collections within the energy sector, and can resolve many of the key issues you may be facing. This includes:

Incorrectly segmented customers

Incorrectly segmented customers, leading to tariff and payment solution inaccuracies

Inaccurate vulnerable customer data

Inaccurate customer data, impacting acquisition, retention and vulnerable support comms

Growing final debt due

Growing final debt due to inaccurate customer data and ineffective collections strategies

Costly field and third-party contact and collections activity

Avoidable and costly field and third-party contact and collections activity

Lengthy and unresolved disputes and complaints

Lengthy and unresolved disputes and complaints leading to customer dissatisfaction

Poor quality and non-compliant affordability and vulnerability conversations

Inability to identify responsible bill payers and occupiers

Inability to identify responsible bill payers and occupiers following a change of tenancy

Inadequate future forecasting

Inadequate future forecasting, preventing effective planning and strategy development

Our experience

Our energy business solutions, services and utilities database are designed to specifically address your challenges and support you in successfully meeting your regulatory obligations with actionable insights and tangible change. Working with the best-known energy providers in the industry, we have a strong understanding of our clients' needs as well as the overall demands of the sector and a proven delivery track record.

Utilities Customer Data for Acquisition and Retention

Our utilities database is the largest and most comprehensive GDPR compliant consumer database in the UK. Our data is complete with a vast array of utility-specific variables, which can be selected and filtered to identify your target consumers. This data provides opportunities for a range of marketing purposes including acquisition, retention, or re-engage with customers. It allows organisations to make informed decisions to enhance personalised marketing campaigns and increase ROI. Adjust utility specific variables to identify:

Payment method for energy

Current supplier On/Off gas grid

Environmental concerns

Affluence indicators

Household size

Boiler age

Propensity to swtich

Contact preferences

Our proven solutions

Prospect

Prospect is the most comprehensive, clean, accurate and responsive consumer prospect data available in the UK, enabling you to communicate with relevant prospect segments in the right way, build quality customer relationships, and increase marketing ROI.

Credit Risk

Combining our leading data software and extensive experience in customer risk management, we have decades of experience in defining policies and processes, managing policy compliance, optimising collection strategies and increasing collections performance, to reduce debt.

Cleanse & Append

Validate, cleanse and append your customer data to ensure accuracy and completeness for customer billing and improved collections. We combine leading technologies, high-speed processing power and our experienced team to deliver data accuracy and insight in one package.

Revenue Assurance

Our revenue assurance solution combines our proprietary control frameworks, assurance methodologies and data analytics to identify your revenue and cost leakage. Our 'playbook' of known leakage issues for energy companies has over seventy areas of interest.

Value Based Management

Discover your most valuable customers and how to optimise your revenues, at subscriber level, to deliver actionable value based insights that inform decision making, reduce costs and improve ROI.

Data Management (DMSA)

Addressing your unique business needs, we deliver bespoke, end-to-end data management solutions and analytics capabilities to successfully manage the variety, complexity and volume of your data.

Consulting

Whether it's implementing new systems and processes, operating models or data sharing, we become a part of your team to successfully deliver plans and projects to drive tangible business benefits.

Delivering real benefits

Transforming into a Value Based Organisation

£12m

opex saving

CASE STUDY

Cleansing Core
Customer Data

72%

clean customer details

CASE STUDY

Collections System Implementation Programme

>1m

customer accounts migrated

CASE STUDY

Debt Reduction Programme
for B2B Energy
Provider

£1.3m

reduced debt in 12 weeks

CASE STUDY

Increasing Revenue by
Optimising the Broker
Sales Process
Provider

£4.05m

increased revenue

CASE STUDY

Domestic Bill Payer
Identification for Improved
Collections

£2.3m

projected 90-day cash collection

CASE STUDY

Utilities Consumer Debt Report

The energy price cap rise and cost of living crisis are impacting many bill payers across the country, creating a rise in struggling households. Data is key to knowing who these people are and what support they need, however, poor data quality is driving an increase in billing errors leading to mounting bad debt.

To understand the full extent of these problems, we surveyed 2,010 utilities bill payers in the UK and asked how the cost of living crisis is affecting them and their ability to afford essential services.

UTILITIES CONSUMER DEBT REPORT