Energy

Delivering high value solutions to support your customers and business through challenging times

As the cost of living increase starts to impact consumer spending and payment behaviours, Energy suppliers are facing challenging times as they strive to minimise bad debt, support their customers and meet their regulatory obligations.

Affordability, Vulnerability, Segmentation and Data Accuracy are just some of the challenges facing suppliers as they look to maximise the value of their existing base, whilst minimising risk and customer churn.

Knowing your customer is key to this challenge – whether that’s about who occupies the property, the level of credit risk, their income data or what tariff and support they need from you, it’s crucial to have the right data, forecasting and processes in place to support your customers and business success.

Utilities Consumer Debt Report

The energy price cap rise and cost of living crisis are impacting many bill payers across the country, creating a rise in struggling households. Data is key to knowing who these people are and what support they need, however, poor data quality is driving an increase in billing errors leading to mounting bad debt.

To understand the full extent of these problems, we surveyed 2,010 utilities bill payers in the UK and asked how the cost of living crisis is affecting them and their ability to afford essential services.

UTILITIES CONSUMER DEBT REPORT

Tackling your challenges

We have extensive expertise in data management, billing, credit and collections within the energy sector, and can resolve many of the key issues facing you including:

Incorrectly segmented customers

Incorrectly segmented customers, leading to tariff and payment solution inaccuracies

Inaccurate vulnerable customer data

Inaccurate vulnerable customer data, impacting appropriate support being given

Growing final debt due

Growing final debt due to inaccurate customer data and ineffective collections strategies

Costly field and third-party contact and collections activity

Avoidable and costly field and third-party contact and collections activity

Lengthy and unresolved disputes and complaints

Lengthy and unresolved disputes and complaints leading to customer dissatisfaction

Poor quality and non-compliant affordability and vulnerability conversations

Inability to identify responsible bill payers and occupiers

Inability to identify responsible bill payers and occupiers following a change of tenancy

Inadequate future forecasting

Inadequate future forecasting, preventing effective planning and strategy development

Our experience

Our energy solutions are designed to specifically address your challenges and support you in successfully meeting your regulatory obligations.

Working with the best-known energy providers in the industry, Sagacity has a strong understanding of our clients' needs as well as the overall demands of the sector and a proven delivery track record.