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Energy

Delivering high value solutions to support your customers and business through challenging times

As the cost of living increase starts to impact consumer spending and payment behaviours, Energy suppliers are facing challenging times as they strive to minimise bad debt, support their customers and meet their regulatory obligations.

Affordability, Vulnerability, Segmentation and Data Accuracy are just some of the challenges facing suppliers as they look to maximise the value of their existing base, whilst minimising risk and customer churn.

Knowing your customer is key to this challenge – whether that’s about who occupies the property, the level of credit risk, their income data or what tariff and support they need from you, it’s crucial to have the right data, forecasting and processes in place to support your customers and business success.



Tackling your challenges

We have extensive expertise in data management, billing, credit and collections within the energy sector, and can resolve many of the key issues facing you including:

Incorrectly segmented customers, leading to tariff and payment solution inaccuracies

Inaccurate vulnerable customer data, impacting appropriate support being given

Growing final debt due to inaccurate customer data and ineffective collections strategies

Avoidable and costly field and third-party contact and collections activity

Lengthy and unresolved disputes and complaints leading to customer dissatisfaction

Poor quality and non-compliant affordability and vulnerability conversations

Inability to identify responsible bill payers and occupiers following a change of tenancy

Inadequate future forecasting, preventing effective planning and strategy development

Our experience

Our energy solutions are designed to specifically address your challenges and support you in successfully meeting your regulatory obligations.

Working with the best-known energy providers in the industry, Sagacity has a strong understanding of our clients' needs as well as the overall demands of the sector and a proven delivery track record.



Delivering real benefits

Transforming into a Value Based Organisation

£12m

opex saving

CASE STUDY

Cleansing Core
Customer Data

72%

clean customer details

CASE STUDY

Collections System Implementation Programme

>1m

customer accounts migrated

CASE STUDY

Debt Reduction Programme
for B2B Energy
Provider

£1.3m

reduced debt in 12 weeks

CASE STUDY

Increasing Revenue by
Optimising the Broker
Sales Process

£4.05m

increased revenue

CASE STUDY

Debt Reduction Through Operational Improvement for Residential Customers

£1.7m

debt reduction in first 3 months

CASE STUDY

Our Insights

Solving the Utilities Industry's Bad Debt Crises with Better Data

 READ MORE

2022 - A Year of Transformation Across Industries

 READ MORE

Enhanced Occupier
Identification

 READ MORE



Using our proven solutions

Assess, fix and enrich poor customer data with our Cleanse & Append solution

Identify occupiers of empty properties with our Occupier ID solution

Understand potential customer moves with our Property Moves solution

Whether its data management, generating insights through analytics, or dashboards and visualisation for reporting, our DMSA solution has it all

Reduce leakage in your systems and processes to save significant costs and increase your bottom line with our Revenue Assurance expertise

Improve your debt position, transform your collections capabilities and minimise exposure to risk with our Credit Risk & Collections services

Identify your most valuable customers and determine how to optimise your profitability with our Value Based Management platform

Consultancy underpins almost everything we do so whether it is new systems implementation or programme management, our experts deliver


We join the dots...

Get in touch to find out how we can help your business address its current challenges

Contact us now

What We Do

  • Credit Risk
  • Revenue Assurance
  • Value Based Management
  • Data Management (DMSA)
  • Customer Data Solutions
  • Consulting

Core Industries

  • Water
  • Energy
  • Telecoms
  • Financial Services
  • Housing

About

  • Clients
  • Our Team
  • Technology Credentials
  • Insights Library
  • News & Blog
  • Investors & Partners
  • Press & Media
  • Careers

Contact us

  • Main Switchboard:+44 (0)1923 437 684
  • Email:enquiries@sagacitysolutions.co.uk
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