As the cost of living increase starts to impact consumer spending and payment behaviours, Energy suppliers are facing challenging times as they strive to minimise bad debt, support their customers and meet their regulatory obligations.
Affordability, Vulnerability, Segmentation and Data Accuracy are just some of the challenges facing suppliers as they look to maximise the value of their existing base, whilst minimising risk and customer churn.
Knowing your customer is key to this challenge – whether that’s about who occupies the property, the level of credit risk, their income data or what tariff and support they need from you, it’s crucial to have the right data, forecasting and processes in place to support your customers and business success.
We have extensive expertise in data management, billing, credit and collections within the energy sector, and can resolve many of the key issues facing you including:
Incorrectly segmented customers, leading to tariff and payment solution inaccuracies
Inaccurate vulnerable customer data, impacting appropriate support being given
Growing final debt due to inaccurate customer data and ineffective collections strategies
Avoidable and costly field and third-party contact and collections activity
Lengthy and unresolved disputes and complaints leading to customer dissatisfaction
Poor quality and non-compliant affordability and vulnerability conversations
Inability to identify responsible bill payers and occupiers following a change of tenancy
Inadequate future forecasting, preventing effective planning and strategy development
Our energy solutions are designed to specifically address your challenges and support you in successfully meeting your regulatory obligations.
Working with the best-known energy providers in the industry, Sagacity has a strong understanding of our clients' needs as well as the overall demands of the sector and a proven delivery track record.
Debt Reduction Programme
for B2B Energy
reduced debt in 12 weeks
Increasing Revenue by
Optimising the Broker
Debt Reduction Through Operational Improvement for Residential Customers
debt reduction in first 3 months
Whether its data management, generating insights through analytics, or dashboards and visualisation for reporting, our DMSA solution has it all
Reduce leakage in your systems and processes to save significant costs and increase your bottom line with our Revenue Assurance expertise
Improve your debt position, transform your collections capabilities and minimise exposure to risk with our Credit Risk & Collections services
Get in touch to find out how we can help your business address its current challenges