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Energy
Delivering transformation and value
The pressures on the energy sector has never been greater, as suppliers look to increase their share of the £50bn spent annually on energy by British households and businesses, whilst juggling the challenges of delivering on the obligations set out by both OfGem and the Government.
Affordability, vulnerability, price protection and switching are just some of the challenges facing suppliers as they look to maximise the value of their existing base, whilst attracting new profitable customers.
With significant increases in the number of energy customers on the Priority Services Register (36% YoY increase in electricity customers; and 30% YoY increase in gas customers), it is imperative that energy companies understand their customer base. Whether this relates to setting the appropriate tariff, knowing your customers financial or trading status, or simply having the correct contact details for accurate billing, it is crucial to have the right data and processes in place to support your customer engagements – be they residential customers or businesses.
We have extensive expertise in data management, billing, credit and collections within the energy sector, and can resolve many of the key issues facing you including:
Billing problems due to inaccurate occupier information
Lost revenue due to missing occupier information following a change of tenancy
Impacts on revenue from gap sites and split properties
Occupiers moving out without a forwarding address, leaving unpaid bills
Incorrectly segmented customers, leading to tariff inaccuracies
Increasing numbers of un-resolved disputes which are stopping collections
Growing debt issues and poor collection rates
Our experience
Our Energy solutions are designed to address these challenges head-on and support you in successfully meeting your regulatory obligations.
Working with the best-known energy providers in the industry, Sagacity has a strong understanding of our clients’ needs as well as the overall demands of the sector and a proven delivery track record.
Our clients experience significant benefits
£12m saved through changes to an energy supplier's contract.
£3m of additional collections through accurate identification of property occupiers.
£4m increase in sales through improved broker and hand-off processing.
Tackling your challenges...
Improve collection rates and reduce customer complaints by identifying and cleansing bad data
Through identification of gap sites, reduce revenue leakage and manage new connections more effectively
Identify current and former occupiers for the ‘Occupier properties’ to reduce revenue leakage
Improve debt management through the identification of customers who have moved property and not notified you
...Delivering significant results
Identifying operational improvements for Group Account customers.
We join the dots...
Get in touch to find out how we can help your business address its current challenges
