Our large water client was becoming increasingly aware of a growing debt problem on customers moving out and leaving unpaid bills. This was becoming a significant proportion of their monthly bad debt.
Using our expertise in the water industry and proprietary software, we conducted detailed analysis on 156,000 final accounts and identified 7,800 customers that still had an account with our client. Our team delivered; a new customer contact strategy, bespoke customer correspondance, a query handling process for customer service agents, transfer of debt across accounts, and implemented an ongoing control and monitoring process.
See how our Credit Risk solution and analysis transferred £2.5m of debt.