Delivering Data Integrations for Centralised Systems and Reporting

Our large water client was experiencing a worsening debt position and had inconsistent reporting and limited insight, making it difficult to understand the root causes, scale and complexity of the issues they were facing. They needed a data solution, efficient and scalable to help them understand and report on customer performance, with the ability to turn the data insights into actionable plans to improve revenue.

Using our understanding and expertise of cleansing, normalising and combining complex datasets, we identified the data assets required to provide our client with the customer, debt and collections information they needed to more effectively manage their operation.

We identified the data requirements, ensured compliance and built a solution consisting oflayers to transform raw client data into trend analysis and actionable insight. We supplemented this with technical support and user training to ensure maximum understanding and adoption.

We delivered an 'always on' reporting solution, built to satisfy every client requirement. This now provides a data foundation and enabler for business success. See how our solution delivered effective management and performance improvement across billing and collections.