Creation of Controls for Customer Contract Management

Our telecoms client promoted a discount scheme which allowed their mobile customers to receive a larger ‘bundle’ discount if they purchased additional services e.g. add fixed line service and/or broadband service to their mobile package. The client was unable to reconcile the total value of discounts awarded against the total volume of services taken out by their customers as the information was held across multiple systems which was not easy to link.

Using our data analytics tools and industry expertise, our team linked the data from key systems to create a customer view which allowed the discounts to be correctly calculated compared to the services provided. This analysis resulted in validation of the correct discounts that had been awarded to customers, identification of 10,000 customers receiving discounts for services they were not eligible for, and new enduring control implemented to monitor customer eligibility.

See how our Revenue Assurance experts used analytics to create a new £1.2m annual revenue opportunity.