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  • Case Studies

Case Studies

Welcome to our case study library that showcases the considerable value our solutions and services have delivered for both blue-chip organisations and challenger brands. We have a selection of stories that demonstrate how our we have solved complex businesses challenges and delivered on tactical business issues across several industries.

 

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Identifying High Cost Customers and Improving Their Value
  • High volumes of technical support calls
  • Increasing customer cost to serve
  • Value model and analytics
  • New, informed decisioning
  • £1m opex saving
Request Case Study
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Identifying and Rectifying Revenue Loss in the Sales Commission Process
  • Rising sales commission payments
  • Limited payment controls
  • Data analytics and investigation
  • New insight, controls and governance
  • £860K total annual leakage saved
Request Case Study
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Driving Customer Value Through Proposition Analysis
  • Limited proposition value intelligence
  • Proposition analysis 
  • Value modelling and analytics
  • New data-driven insight 
  • £4m opex saving
Request Case Study
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A Single Customer View to Reduce Risk Exposure
  • Unable to connect customer accounts
  • Limited risk exposure intelligence
  • Data cleanse and analysis
  • Single customer view matching
  • 29K multiple account holders  
Request Case Study
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Cleansing and Enriching
Tenancy Data
  • Upcoming system migration
  • Poor tenant data quality 
  • Data health check and cleanse
  • Migration and validation
  • 100% clean tenant data
Request Case Study
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Verifying Named Tenants Within Client Properties
  • Rising cases of illegal subletting
  • Incomplete tenant data
  • Data cleanse, append and analysis
  • Tenancy verification
  • 67% known tenants verified  
Request Case Study
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Assurance and Reporting for Wholesale Billing and Charging
  • Inability to validate carrier invoices
  • Limited billing verification
  • CDR Reconciliation and analytics 
  • New billing assurance processes
  • £3.3m recovered from missing billing 
Request Case Study
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Implementing Data Management Infrastructure
  • Disconnected and siloed datasets
  • Limited reporting capability
  • Cloud infrastructure and automations
  • New reporting and analytics tools
  • 60% reduction in reporting time
Request Case Study
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Consolidating Debt at
Customer Level
  • Growing debt and unpaid bills
  • Change of tenancy process 
  • Final accounts analysis
  • Customer details and communications 
  • £6.2m of debt identified
Request Case Study
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What We Do

  • Customer Acquisition & Engagement
  • Data Quality & Enhancement
  • Customer Insight & Propensity
  • Collections Improvement & Credit Risk
  • Business Assurance
  • Enterprise Solutions & Optimisation

Industries

  • Water
  • Energy
  • Financial Services
  • Retail
  • Telecoms & Media
  • Charity & Education
  • Other Industries

About

  • Clients
  • Our Team
  • Technology Credentials
  • Insights Library
  • News and Blog
  • Partners
  • Investors
  • Press and Media
  • Careers

Contact us

  • Main Switchboard:+44 (0)20 7089 6400
  • Email:enquiries@sagacitysolutions.co.uk
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