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  • Case Studies

Case Studies

Welcome to our case study library that showcases the considerable value our solutions and services have delivered for both blue-chip organisations and challenger brands. We have a selection of stories that demonstrate how our we have solved complex businesses challenges and delivered on tactical business issues across several industries.

 

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Bill Payer Identification for Domestic Properties
  • Growing debt linked to void properties
  • Accounts analysis and Occupier ID
  • Confidence scoring 
  • Communication strategy
  • £3m cash collected in 90 days  
Request Case Study
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Transforming into a Value Based Organisation
  • Customer contract value
  • Value model and data analytics 
  • Contract management
  • Improved financial position
  • £12m opex saving 
Request Case Study
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Cleansing Core Energy
Customer Data
  • Incomplete & inaccurate customer data
  • Data health check, cleanse & append
  • Inconsistent data formats 
  • Statistical analysis 
  • 72% clean customer details
Request Case Study
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Collections System Implementation Programme
  • Outdated debt collections system
  • Operating model and analytics
  • Collections analytics and expertise 
  • Migration and agent Training
  • >1m customer accounts migrated  
Request Case Study
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Debt Reduction Programme for B2B Energy Provider
  • Increasing 120+ day customer debt
  • Inefficient collections performance
  • Change of tenancy and data quality
  • Debt task force to improve collections
  • £1.3m reduced debt in 12 weeks
Request Case Study
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Debt Reduction Through Operational Improvement for Residential Customers
  • High levels of increasing debt
  • Underperforming DCA
  • New debt paths and new DCA
  • Collections training and improvements
  • £1.7m debt reductions 3 months
Request Case Study
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Creation of Controls for Customer Contract Management
  • Incompliant contract discounts
  • Disparate and siloed data
  • Analytics and discount eligibility
  • New processes and controls 
  • £1.2m P/A revenue opportunity 
Request Case Study
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Delivering Value Insights for Supplier Re-negotiation
  • Lack of customer contract value insight
  • Value modelling and analytics
  • Customer profiling
  • Handset analysis and decisioning
  • £6m additional savings
Request Case Study
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Reducing Customer Credit and Discount Errors
  • Non-compliant credits and discounts
  • Investigation and data analytics
  • Customer accounts identification
  • New controls and recurring process
  • £228K P/A revenue opportunity  
Request Case Study
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What We Do

  • Customer Acquisition & Engagement
  • Data Quality & Enhancement
  • Customer Insight & Propensity
  • Collections Improvement & Credit Risk
  • Business Assurance
  • Enterprise Solutions & Optimisation

Industries

  • Water
  • Energy
  • Financial Services
  • Retail
  • Telecoms & Media
  • Charity & Education
  • Other Industries

About

  • Clients
  • Our Team
  • Technology Credentials
  • Insights Library
  • News and Blog
  • Partners
  • Investors
  • Press and Media
  • Careers

Contact us

  • Main Switchboard:+44 (0)20 7089 6400
  • Email:enquiries@sagacitysolutions.co.uk
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