The industry faces a unique set of challenges in terms of meeting the Outcome Delivery Indicators (ODIs) for PR24, specifically the need to improve cost efficiency whilst delivering affordability and vulnerability schemes for the most vulnerable customer groups.
We have seen a step change across the industry as a result of these challenges with innovation and data playing vital roles in providing cost-effective solutions to deliver the required results.
As consumers struggle to balance their finances with the cost-of-living increase, it is critical that the water industry quickly and accurately identifies those most in need of support, reducing the risk of debt and protecting revenue and operational efficiency.
We have extensive experience in resolving many of the key issues that water companies currently need to address for PR24 including:
Insufficient governance and controls leading to rising
levels of complaints and
“Know your customer” gaps
when onboarding, which results
in billing and bad debt
Outdated and ineffective processes reduce “right first time” rates and create unnecessary customer contact
Void property and occupier identification/management challenges leaving unpaid bills and growing debt
Lost revenue due to missing occupier data for gap sites and split properties
Data challenges impacting the proactive identification of vulnerable customers
Incorrectly segmented customers, leading to billing and tariff inaccuracies
Tactical processes and manual workarounds creating process inefficiencies and negative customer journeys/experiences
Our water solutions are tailored to the complex challenges of the industry, to supporting customers during challenges times and to helping providers to fulfil their regulatory obligations.
Sagacity has a strong understanding of our client's needs as well as of the overall demands of the sector and has a track record of delivering significant benefits as a result.
Convert void properties into genuine customers by up to
to increase known customers and improve collections rates
Reduce door step visits to verify occupants by up to
to drastically lower costs and improve operational efficiency
Ensure levels of void properties are in line with
and save on fines and non-compliance issues
Reduce leakage in your systems and processes to save significant costs and increase your bottom line with our Revenue Assurance expertise
Improve your debt position, transform your collections capabilities and minimise exposure to risk with our Credit Risk & Collections services
Consultancy underpins almost everything we do so whether it is new systems implementation or programme management, our experts deliver
Whether its data management, generating insights through analytics, or dashboards and visualisation for reporting, our DMSA solution has it all
Get in touch to find out how we can help your business address its current challenges