Water

Experts in domestic and business water

The industry currently faces a unique set of challenges in terms of meeting the Outcome Delivery Indicators (ODIs) as part of the PR19 Business Case submissions and the need to improve cost efficiency whilst delivering affordability and vulnerability schemes for the most vulnerable customer groups.

We have seen a step change across the industry as a result of these challenges with innovation and data playing vital roles in providing cost-effective solutions to deliver the results needed to meet agreed company targets.

We work with domestic, wholesale and business water clients to help improve operational efficiency, maximise revenue opportunities and reduce debt through our innovative water industry solutions.

Tackling your challenges

We have extensive experience in resolving many of the key issues that water companies currently need to address for PR19 including:

Increasing levels of customer complaints

Growing debt issues and poor collections rates

Billing problems due to inaccurate occupier information

Void property identification and management

Lost revenue due to missing occupier data for gap sites and split properties

Occupiers moving out, leaving unpaid bills

Incorrectly segmented customers, leading to billing tariff inaccuracies

Supporting financially vulnerable customers

Our experience

Our water solutions are designed to specifically address your challenges and support you in successfully meeting your regulatory obligations.

Working across numerous providers in the industry, Sagacity has a strong understanding of our client's needs as well as the overall demands of the sector and a proven delivery track record.

Delivering real benefits

Cleansing Core Customer Data

92%

clean customer details

Recovering Missed Billing

£2m

cash collected

Reducing Debt on Finalled Accounts

£2.5m

of debt transferred

Reducing Gap Sites
and Increasing
Revenue

£2.6m

annual revenue opportunity

Early Identification of Change of Occupier and Tracking Where Customers Move To

£2.1m

reduction of bad debt

Bill Payer Identification
for Domestic
Properties

£3m

cash collected in 90 days

Convert void properties into genuine customers by up to

80%

to increase known customers and improve collections rates

Reduce door step visits to verify occupants by up to

75%

to drastically lower costs and improve operational efficiency

Ensure levels of void properties are in line with

Ofwat

and save on fines and non-compliance issues

Using our proven solutions

Assess, fix and enrich poor customer data with our Cleanse & Append solution

VIEW

Identify occupiers of empty properties with our Occupier ID solution

Understand potential customer moves with our Property Moves solution

Identify properties you are supplying but not billing with our Gap Sites solution

Reduce leakage in your systems and processes to save significant costs and increase your bottom line with our Revenue Assurance expertise

Improve your debt position, transform your collections capabilities and minimise exposure to risk with our Credit Risk & Collections services

Consultancy underpins almost everything we do so whether it is new systems implementation or programme management, our experts deliver

Whether its data management challenges, generating insights through analytics, or dashboards and visualisation for reporting, we have the expertise

We join the dots...

Get in touch to find out how we can help your business address its current challenges