Water

Expertise to help you to deliver service excellence, maximise business success and reduce regulatory risk

The industry faces a unique set of challenges in terms of meeting the Outcome Delivery Indicators (ODIs) for PR24, specifically the need to improve cost efficiency whilst delivering affordability and vulnerability schemes for the most vulnerable customer groups.

We have seen a step change across the industry as a result of these challenges with innovation and data playing vital roles in providing cost-effective solutions to deliver the required results.

As consumers struggle to balance their finances with the cost-of-living increase, it is critical that the water industry quickly and accurately identifies those most in need of support, reducing the risk of debt and protecting revenue and operational efficiency.

Tackling your challenges

We have extensive experience in resolving many of the key issues that water companies currently need to address for PR24 including:

Insufficient governance and controls leading to rising
levels of complaints and
regulatory risk

“Know your customer” gaps
when onboarding, which results
in billing and bad debt
challenges

Outdated and ineffective processes reduce “right first time” rates and create unnecessary customer contact

Void property and occupier identification/management challenges leaving unpaid bills and growing debt

Lost revenue due to missing occupier data for gap sites and split properties

Data challenges impacting the proactive identification of vulnerable customers

Incorrectly segmented customers, leading to billing and tariff inaccuracies

Tactical processes and manual workarounds creating process inefficiencies and negative customer journeys/experiences

Our experience

Our water solutions are tailored to the complex challenges of the industry, to supporting customers during challenges times and to helping providers to fulfil their regulatory obligations.

Sagacity has a strong understanding of our client's needs as well as of the overall demands of the sector and has a track record of delivering significant benefits as a result.