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Water

Expertise to help you to deliver service excellence, maximise business success and reduce regulatory risk

The industry faces a unique set of challenges in terms of meeting the Outcome Delivery Indicators (ODIs) for PR24, specifically the need to improve cost efficiency whilst delivering affordability and vulnerability schemes for the most vulnerable customer groups.

We have seen a step change across the industry as a result of these challenges with innovation and data playing vital roles in providing cost-effective solutions to deliver the required results.

As consumers struggle to balance their finances with the cost-of-living increase, it is critical that the water industry quickly and accurately identifies those most in need of support,  reducing the risk of debt and protecting revenue and operational efficiency.



Tackling your challenges

We have extensive experience in resolving many of the key issues that water companies currently need to address for PR24 including:

Insufficient governance and controls leading to rising
levels of complaints and
regulatory risk

“Know your customer” gaps
when onboarding, which results
in billing and bad debt
challenges

Outdated and ineffective processes reduce “right first time” rates and create unnecessary customer contact

Void property and occupier identification/management challenges leaving unpaid bills and growing debt

Lost revenue due to missing occupier data for gap sites and split properties

Data challenges impacting the proactive identification of vulnerable customers

Incorrectly segmented customers, leading to billing and tariff inaccuracies

Tactical processes and manual workarounds creating process inefficiencies and negative customer journeys/experiences

Our experience

Our water solutions are tailored to the complex challenges of the industry, to supporting customers during challenges times and to helping providers to fulfil their regulatory obligations.

 Sagacity has a strong understanding of our client's needs as well as of the overall demands of the sector and has a track record of delivering significant benefits as a result.



Delivering real benefits

Cleansing Core Customer Data

92%

clean customer details

CASE STUDY

Recovering Missed Billing

£2m

cash collected

CASE STUDY

Reducing Debt on Finalled Accounts

£2.5m

of debt transferred

CASE STUDY

Reducing Gap Sites
and Increasing
Revenue

£2.6m

annual revenue opportunity

CASE STUDY

Early Identification of Change of Occupier and Tracking Where Customers Move To

£2.1m

reduction of bad debt

CASE STUDY

 Bill Payer Identification
for Domestic
Properties

£3m

cash collected in 90 days

CASE STUDY

Convert void properties into genuine customers by up to

80%

to increase known customers and improve collections rates

Reduce door step visits to verify occupants by up to

75%

to drastically lower costs and improve operational efficiency

Ensure levels of void properties are in line with

Ofwat

and save on fines and non-compliance issues

Our insights

Enhanced
Occupier
Identification

READ MORE

Closing Gaps in Customer
Data to Avoid Penalties and
Regulatory Fines

READ MORE

Data for Delivery - How Water Companies Can Top Ofwat Performance Tables

READ MORE



Using our proven solutions

Assess, fix and enrich poor customer data with our Cleanse & Append solution

Identify occupiers of empty properties with our Occupier ID solution

Understand potential customer moves with our Property Moves solution

Identify properties you are supplying but not billing with our Gap Sites solution

Reduce leakage in your systems and processes to save significant costs and increase your bottom line with our Revenue Assurance expertise

Improve your debt position, transform your collections capabilities and minimise exposure to risk with our Credit Risk & Collections services

Consultancy underpins almost everything we do so whether it is new systems implementation or programme management, our experts deliver

Whether its data management, generating insights through analytics, or dashboards and visualisation for reporting, our DMSA solution has it all


We join the dots...

Get in touch to find out how we can help your business address its current challenges

Contact us now

What We Do

  • Credit Risk
  • Revenue Assurance
  • Value Based Management
  • Data Management (DMSA)
  • Customer Data Solutions
  • Consulting

Core Industries

  • Water
  • Energy
  • Telecoms
  • Financial Services
  • Housing

About

  • Clients
  • Our Team
  • Technology Credentials
  • Insights Library
  • News & Blog
  • Investors & Partners
  • Press & Media
  • Careers

Contact us

  • Main Switchboard:+44 (0)1923 437 684
  • Email:enquiries@sagacitysolutions.co.uk
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