The industry currently faces a unique set of challenges in terms of meeting the Outcome Delivery Indicators (ODIs) as part of the PR19 Business Case submissions and the need to improve cost efficiency whilst delivering affordability and vulnerability schemes for the most vulnerable customer groups.
We have seen a step change across the industry as a result of these challenges with innovation and data playing vital roles in providing cost-effective solutions to deliver the results needed to meet agreed company targets.
We work with domestic, wholesale and business water clients to help improve operational efficiency, maximise revenue opportunities and reduce debt through our innovative water industry solutions.
We have extensive experience in resolving many of the key issues that water companies currently need to address for PR19 including:
Increasing levels of customer complaints
Growing debt issues and poor collections rates
Billing problems due to inaccurate occupier information
Void property identification and management
Lost revenue due to missing occupier data for gap sites and split properties
Occupiers moving out, leaving unpaid bills
Incorrectly segmented customers, leading to billing tariff inaccuracies
Supporting financially vulnerable customers
Our water solutions are designed to specifically address your challenges and support you in successfully meeting your regulatory obligations.
Working across numerous providers in the industry, Sagacity has a strong understanding of our client's needs as well as the overall demands of the sector and a proven delivery track record.
Convert up to 80% of void properties into genuine customers to increase known customers and improve collections rates.
Reduce door step visits to verify occupants by up to 75% to drastically lower costs and improve operational efficiency.
Ensure levels of void properties are in line with Ofwat compliance and save on fines and non-compliance issues.
Assess, fix and enrich poor customer data with our Cleanse & Append solution
Identify occupiers of empty properties with our Occupier ID solution
Understand potential customer moves with our Property Moves solution
Identify properties you are supplying but not billing with our Gap Sites solution
Reduce leakage in your systems and processes to save significant costs and increase your bottom line with our Revenue Assurance expertise
Improve your debt position, transform your collections capabilities and minimise exposure to risk with our Credit Risk & Collections services
Consultancy underpins almost everything we do so whether it is new systems implementation or programme management, our experts deliver
Whether its data management challenges, generating insights through analytics, or dashboards and visualisation for reporting, we have the expertise
Identifying domestic property movers and re-billing them at new addresses to deliver previously uncollected revenue.
Get in touch to find out how we can help your business address its current challenges