Business and Data Solutions for the Water Sector

Our tailored business and data solutions are designed to tackle the challenges faced by the water industry, helping businesses to make informed decisions, manage data, improve operations, and limit risks. We help water companies ensure they are meeting regulatory obligations whilst identifying financially vulnerable customers and helping to reduce debt and revenue leakage.

Helping you to deliver service excellence, maximise business success and reduce risk

The industry faces a unique set of challenges in terms of meeting the Outcome Delivery Indicators (ODIs) for PR24, specifically the need to improve cost efficiency whilst delivering affordability and vulnerability schemes for the most vulnerable customer groups.

We have seen big changes in the water industry as a result of these challenges and changed to regulations. Innovation and data are now playing vital roles in providing cost-effective solutions to deliver the required results. As consumers struggle to balance their finances with the cost-of-living increase, it is critical that the water industry quickly and accurately identifies those most in need of support, reducing the risk of debt and protecting revenue and operational efficiency. We'll help you gain a deeper understanding of your customers so you can deliver an improved service.

Tackling your challenges

We have extensive experience in resolving many of the key issues that water companies currently need to address for PR24 including:

Insufficient governance and controls

Insufficient governance and controls leading to rising
levels of complaints and
regulatory risk

“Know your customer” gaps when onboarding

“Know your customer” gaps
when onboarding, which results in billing and bad debt challenges

Outdated and ineffective processes

Outdated and ineffective processes reduce “right first time” rates and create unnecessary customer contact

Void property and occupier identification/management challenges

Void property and occupier identification/management challenges leaving unpaid bills and growing debt

Lost revenue due to missing occupier data

Lost revenue due to missing occupier data for gap sites and split properties

Data challenges

Data challenges impacting the proactive identification of vulnerable customers

Incorrectly segmented customers

Incorrectly segmented customers, leading to billing and tariff inaccuracies

Tactical processes and manual workarounds

Tactical processes and manual workarounds creating process inefficiencies and negative customer journeys/experiences

Our experience

Our water solutions are tailored to the complex challenges of the industry. We understand companies are trying to support customers during difficult times and we can help them fulfil their regulatory obligations. We have a strong understanding of our client's needs as well as of the overall demands of the water sector and have a track record of delivering significant benefits as a result.

Proven solutions for the water industry

Credit Risk

Combining our leading data software and extensive experience in customer risk management, we minimise your exposure to risk and maximise your collections rates to improve your debt position.

Cleanse & Append

Validate, cleanse and append your customer data to ensure accuracy and completeness for customer billing and improved collections.

Occupier ID

Quickly and accurately identify billable occupier for your void properties to improve billing accuracy and collections performance.

Gap Sites

Better manage your gap site properties with our data-driven reconciliation solution that quickly and accurately identifies your unknown supplied properties that go unbilled.

Revenue Assurance

Our revenue assurance solution combines our proprietary control frameworks, assurance methodologies and data analytics to identify revenue and cost leakage in your organisation.

Data Management (DMSA)

Addressing your unique business needs, we deliver bespoke, end-to-end data management solutions and analytics capabilities to successfully manage the variety, complexity, and volume of your data.

Consulting

Whether it's implementing a new system, new processes, operating model or data sharing, we become a part of your team to successfully deliver projects and solutions to drive tangible business benefits within the water industry.

Delivering real benefits

Cleansing Core Customer Data for Improved Collections

£200k

cash collected in six weeks

CASE STUDY

Recovering Missed Billing Through Zero Consumption Analysis

£2m

cash collected

CASE STUDY

Reducing Debt on
Finalled Accounts

£2.5m

of debt transferred

CASE STUDY

Reducing Gap Sites
and Increasing
Revenue

£2.6m

annual revenue opportunity

CASE STUDY

Early Identification of Change of Occupier and Tracking Where Customers Move To

2.1m

reduction of bad debt

CASE STUDY

Bill Payer Identification
for Domestic
Properties

£3m

cash collected in 90 days

CASE STUDY

Convert void properties into genuine customers by up to

80%

to increase known customers and improve collections rates

Reduce door step visits to verify occupants by up to

75%

to drastically lower costs and improve operational efficiency

Ensure levels of void properties are in line with

Ofwat

and save on fines and non-compliance issues

Utilities Consumer Debt Report

The energy price cap rise and cost of living crisis are impacting many bill payers across the country, creating a rise in struggling households. Data is key to knowing who these people are and what support they need, however, poor data quality is driving an increase in billing errors leading to mounting bad debt.

To understand the full extent of these problems, we surveyed 2,010 utilities bill payers in the UK and asked how the cost of living crisis is affecting them and their ability to afford essential services like water and energy.

UTILITIES CONSUMER DEBT REPORT