Revenue Assurance

Reduce revenue leakage

Using advanced analytics capability to identify and fix revenue leakage to improve profit

Reducing revenue leakage

With multiple departments, processes, systems and databases, revenue leakage can occur in almost any business, but by identifying leakage in operational processes, customer journeys and product or service offerings, we ensure your revenue is as it should be. We combine our proprietary control frameworks, assurance methodologies and data analytics capabilities to deliver significant revenue improvements and 5 to 10 times return on investment.

Our approach

Initial assessment & in-depth review

A control assessment to identify control weaknesses for investigation

An in-depth review to quantify and analyse the control issues

Controls and improvement to initiate leakage recovery actions

Targeted analysis & validation

Analysis is conducted on known
leakage generators

Analysis is conducted on identified
control weaknesses

Business cases are created based on the leakage issues identified

How it works

Our revenue assurance solutions start with a short proof of concept where we assess your existing assurance capabilities and leakage improvement opportunities to see where we can help. Leading on from the proof of concept, we provide a managed service which continues to deliver business benefits and can be used to compliment any ‘business as usual’ assurance activities already in operation.

Driving measurable change

Reduce margin
leakage

Improve product and service customer compliance

Improve discount and promotion compliance

Operational process control improvements

Best in class capabilities

Identification

Proactive process control assessment, data reconciliation and analysis activities leading to the identification of process control issues that cause revenue leakage.

Compliance

Maintenance of various business rules, customer and regulatory compliances that enable the a ‘best in class’ framework for process controls.

Controls

Creation of control frameworks for each end-to-end operational process to identify and assess their adequacy in minimising revenue and cost leakage.

Delivery

Process control issues quantification and root cause investigations leading to leakage recoveries and the implementation of enduring process fixes.

Delivery

All process controls for every product and service in the various end-to-end processes are monitored to ensure revenue and cost leakages are minimised on an ongoing basis.

Governance

Provide regular updates to senior stakeholders in SteerCo forum, which provides direction, approvals, funding and barrier removal.

Delivering real benefits

Managing Missing Meter Reads
for Improved Billing Accuracy

£1.5m

increased billing

Case study

Creation of Controls for Customer
Contract Management

£1.2m

annual revenue opportunity

Case study