Manage risk exposure
Improve the management of customer credit and reduce risk
Credit risk strategies can be adopted throughout the customer lifecycle from customer on-boarding, in life management, all the way through to billing and collections. By doing this, businesses are able to tailor their approach to each customer based on the level of credit risk they pose. This helps increase collection rates, and ultimately minimise bad debt.
We've been in the business of credit risk management for decades, working with a variety of industries. We help you define policies and processes, manage compliance with those policies, optimise collection strategies, and monitor all of this through custom reporting and dashboards. Through introducing the right tools and strategies, our main aim is to enhance your risk management capabilities and increase your collections performance.
Whether acquiring a new customer, managing the customer experience or increasing collections rates, we combine our industry leading software and extensive experience to help you minimise your exposure to credit risk and increase collections by implementing solutions tailored to your unique business needs.
We begin with a detailed analysis to understand how current processes across the customer lifecycle impact credit and collections. This is captured within a fully managed Credit and Collections Policy, supported by a clear governance framework. From this foundation, we identify improvement opportunities and implement targeted changes designed to minimise credit risk exposure and strengthen overall control across your organisation.
We bring extensive experience in analysing, designing, and implementing collections strategies across a wide range of industries. Our end-to-end approach covers customer segmentation, tailored communications, payment plan management, and migration strategies. We work closely with you and any third-party providers to ensure these strategies are delivered smoothly, with minimal disruption to operations and consistent alignment to your business objectives.
We help you maximise the value of your data by developing bespoke reporting solutions tailored to your needs. This includes integrating multiple disparate datasets into a single, coherent view of credit risk exposure and collections performance. With clearer visibility, you can make more informed business decisions, identify trends, and proactively address areas requiring improvement across your credit and collections functions.
We utilise the latest external data sources to enhance and refine your credit risk and collections strategies. Combined with our experience in implementing robust data solutions, we ensure that data is effectively integrated, managed, and leveraged. This enables you to extract maximum value, improve decision-making accuracy, and continuously optimise performance across your credit and collections operations.
Credit risk and strategy management
Credit and collections policy definition and governance
Credit and collections policy compliance and governance
Data sharing strategy including data definitions and returned data usage
Risk assessment for new propositions and initiatives
Credit and collections policy effectiveness and compliance
Credit and collections policy definition and governance
Scorecards and strategy monitoring
Deep dive analytics into key risk areas
Policy management, execution, process and procedural oversight
Engagement with sales, operations, regulation and third parties
Management of customer communications
Data share oversight and management
debt reduction in first 3 months
of debt identified and >60% collected
reduced debt in 12 weeks
A key factor for rising debt in utilities is the increase of bad debt provisioning. Suppliers must leverage their customer data to reduce and/or prevent such debt. It all starts with ensuring customer data is correct.
An investigation into the impact of the energy price rise and how utilities suppliers can use their data and customer management enhancements to do more to help struggling households.
As the cost of living crisis in the UK continues to increase, utilities companies are under increasing pressure to identify and support their vulnerable customers. In doing so, they and their customer will benefit.