Rectify & align website pricing
Price monitoring has increasingly become an essential practice for businesses worldwide. Many businesses serve their online pricing across multiple websites and webpages often resulting in significant inaccuracies and inconsistencies. With so much to monitor, often governed and implemented by different teams, customers sometimes see incorrect or different prices for the same thing. However, these organisations are under regulatory pressure to correctly represent their product / service prices across the board.
Our Website Price Monitoring solution searches your website URLs to find all published pricing, identify changes before recording these as an audit trail. Analysis is conducted to check accuracy against your master price lists followed by fix actions to resolve inaccuracies and inconsistencies. This is delivered on an agreed frequency with processes, extracts and updates.
All sectors regulated by the FCA are under pressure regarding pricing transparency and misrepresentation for customers. Telecoms specifically are also under Ofcom pressure for transparency as pricing inaccuracies and inconsistencies count as undercharging.
Failure to match up internal systems (e.g. Billing) with master price lists means internal pricing inconsistencies. Even if prices are consistent online, it doesn’t mean they are correct if they don’t align with systems and master pricing.
Human input across systems and pricing offline as well as webpages online means a risk of typos and inaccuracies. Business priorities also change, impacting web development priorities and therefore misalignment in both agreeing pricing and adding pricing to websites.
Reduced financial leakage with correct pricing being billed
Reduced customer complaints over pricing
Decrease call centre time and cost
Consistent pricing across all owned webpages, systems and strategies
Reduce the amount of human input and resource required to manage web pricing
Increase regulatory compliance relating to over-charging customers