A control assessment to identify control weaknesses for investigation
Billing Assurance
Increase billing accuracy
Assure billing processes, systems and handoffs to deliver complete customer billing
Assuring billing activities
Businesses with a contracted agreement in place to deliver customers a product or service that are billed on a cyclical basis, whether that's monthly, annually or other, need to get billing accurate and complete. This is critical for meeting regulatory obligations, ensuring a positive customer experience and collecting all revenue owed. Without it, there is increased exposure to regulatory risk, a higher likelihood of a poor customer experience, and challenges with collections that can result in high churn, poor customer satisfaction, and company bad debt / cash flow issues.
Our approach
An in-depth review to quantify and analyse the control issues
Controls and improvement to initiate leakage recovery actions
Analysis is conducted on known leakage generators
Analysis is conducted on identified control weaknesses
Business cases are created based on the leakage issues identified
How it works
Our revenue assurance solutions start with a short proof of concept where we assess your existing assurance capabilities and leakage improvement opportunities to see where we can help. Leading on from the proof of concept, we provide a managed service which continues to deliver business benefits and can be used to compliment any ‘business as usual’ assurance activities already in operation.
Driving measurable change
Reduce margin leakage
Improve product and service customer compliance
Improve discount and promotion compliance
Operational process control improvements
Best in class capabilities
Identification
Proactive process control assessment, data reconciliation and analysis activities leading to the identification of process control issues that cause revenue leakage.
Compliance
Maintenance of various business rules, customer and regulatory compliances that enable the a ‘best in class’ framework for process controls.
Controls
Creation of control frameworks for each end-to-end operational process to identify and assess their adequacy in minimising revenue and cost leakage.
Delivery
Process control issues quantification and root cause investigations leading to leakage recoveries and the implementation of enduring process fixes.
Delivery
All process controls for every product and service in the various end-to-end processes are monitored to ensure revenue and cost leakages are minimised on an ongoing basis.
Governance
Provide regular updates to senior stakeholders in SteerCo forum, which provides direction, approvals, funding and barrier removal.
Delivering real benefits
Increasing Revenue by Optimising the Broker Sales Process
£4.05m
increased revenue
Identifying and Rectifying Revenue Loss in the Sales Commission Process
£860k
total annual leakage saved