Transforming into a Value Based Organisation

Our ‘Big Six’ client supplied energy to Corporate customers and wanted to understand if their customers with a contract value in excess of £1m per annum were generating positive contributions towards their financial position.

By deploying our Value Model solution, data analytics and deep dive into operational processes, we discovered that each of the contracts exceeding £1m had more than 50 sites in their portfolio which required a high level of manual effort to service each account. We also discovered that our client's billing and CRM systems did not support a Corporate accounts structure, resulting in manual intervention to produce bills, and that the margin generated by each contract was eroding the contribution to the client's financial position.

See how our value based management modelling created a £12m opex saving.