Recovering Missed Billing
Through Zero Consumption
Analysis

Our water client had a control in place to manage meters that were showing zero consumption on their customer accounts. The client wanted Sagacity to validate the zero consumption control in place and also recommend areas of improvement.

Our team processed our client’s customer base through our data analytics platform to identify any accounts with zero consumption. Our analysis showed that; 12,000 accounts with zero consumption which was significantly higher than the volume detected by our client's report, the average time the account experienced a zero meter read was 630 days which meant the customers were not being billed for their consumption during this period, and a revised zero consumption control was required to enhance the meter detection so the customer could be billed more accurately.

See how we used Revenue Assurance to enable the client to collect £2m.