Cleansing Core Energy
Customer Data

Our client, a ‘Big Six’ energy supplier, had customer data that was incomplete and inaccurate which was impacting their customer experience and collection rates. This was further impacting their ability to share data with a Credit Bureau which would help reduce their bad debt.

We processed 600,000 records through our Cleanse & Append solution which included the following activities; a customer data Health Check was carried out to understand the current state of their customer title, forename, surname and date of birth which showed 5% of the records to be accurate and complete, and processing the clients records through our proprietary matching algorithms and reference datasets to transform the data.

See how our Cleanse & Append solution increased our client's data quality to 72%.