A Single Customer View to Reduce Risk Exposure

Our financial services client was unable to identify customers who had multiple consumer accounts, commercial accounts or a mix of both. This was impacting the bank’s ability to identify and quantify overall exposure it had outstanding with individual customers.

The client needed to establish this view to manage the deletion and retention of customer data to comply with GDPR and the Financial Services Compensation Scheme (FSCS).

Our team obtained an extract of 195,000 consumer and 11,000 commercial records and processed it through our software solution. We identified consumer accounts with duplicate individuals, directors associated to each business, commercial accounts with duplicate individuals, and individuals with both consumer and commercial accounts.

Following the data cleanse process, a unique customer identifier was applied to each account to link individuals / directors to their consumer and commercial accounts. This created a single customer view for 29,000 customers that were associated with more than one account.

See how our analytics experts identified 29k multiple account holders.