Close your void property gap by putting names to your ‘occupiers’ using our occupier identification solution. Combining our sophisticated matching algorithms with a wealth of data sets, our solution can accurately identify current and previous occupants of both residential and commercial properties.
The challenge
Unknown occupiers
With people moving home so frequently, it is difficult to keep accurate occupier data and as a result, un-named bills often go ignored. Trying to confirm or verify an occupier can be an expensive and time-consuming process that can lead to substantial revenue loss as bills continue to go unpaid whilst supply of service continues.
In addition to lost revenues, supplying organisations also see increased operational costs and reputational damage due to incomplete or inaccurate customer data as a result of expensive remediation programmes and regulatory compliance issues.
Our solution
Identifying a billable occupier
Occupier ID quickly and accurately identifies who is occupying a given address allowing customers to be billed correctly and regulatory fines avoided. We use a range of sophisticated matching algorithms combined with specialist third party data to identify potential occupiers of a property based on their recent activity.
We deliver this information with a confidence rating to help clients use the data, contact their customers and update their records accordingly. It is a quick, cost effective and simple to use solution which leverages leading edge technologies that can be delivered on a one off or cyclical basis.
Driving measurable change
Convert void properties into genuine customers
Reduce visits to verify occupants and increase known bill payers
Improve billing
and collections
Increase regulatory
compliance
Reduce return mail
Improve customer satisfaction
Reduce call handling time
Increase Bureau match rates
But don't just take our word for it
Sagacity partners with Southern Water to Reduce Void Properties and Improve Service to meet Ofwat ODI targets
Head of Customer Service, Southern Water
“Sagacity’s knowledge and expertise in this area highlighted options and ways of using data that we had never previously considered. Identifying occupiers gives us a true picture of our region, customers and demographics. It enables us to provide our full range of services to customers, especially those who need our support the most. This has never been more critical with the current cost of living crisis impacting so many people.”
How it works
We join the dots...
Get in touch to find out how we can help your business address its current challenges
