The Benefits of Revenue Assurance in Telecoms

Telecoms providers offer far more than just call and texts today. From 5G, fibre broadband, and video/audio streaming, billing systems are becoming more and more complex to accomodate such an extensive set of products. For a deeper understanding of the current telecoms landscape and customer value, you can refer to our Telecoms Value Report.

With bundles, tiered packages, limited offers and discounts, pricing can vary for different customers increasing the requirement for intuitive and accurate systems and processes to ensure everyone is billed correctly.

This is where revenue assurance in telecoms can help. In this article, we’ll explain what it is, break down the benefits, and look into the impact of revenue leakage on the telecoms industry.

What is revenue assurance in the telecoms industry?

In telecoms, revenue assurance validates that a system, process or underlying data is inline with customer contracts and business expectation. It can act as a key control, protecting a company’s brand, financial integrity, customers and shareholders.

Why is Telecoms revenue assurance important?

Revenue leakage increases due to a telecoms provider incorrectly billing customers for products and services. When managing vast amounts of customers, it can be difficult to manage the underlying data resulting in missed, incomplete or incorrect billing, meaning that services are not paid for accordingly. If customers are being undercharged or even not billed at all, revenue takes a significant hit. Depending on the scale of the billing error, it has the potential to be very damaging to telecoms providers.

Here are the main reasons why revenue assurance in telecoms is important and should be a top priority for every telecoms organisation:

• Billing and charging accuracy verification
• Minimised margin leakage and increased cash recoveries
• Improved product and service customer compliance
• Improved discount and promotion compliance
• Identification of process efficiencies
• Improved regulatory compliance
• Operational improvements to enhance revenue recovery and cost minimisation
• Reduced customer complaints and increased consumer trust

Common reasons for revenue leakage in telecoms

The most common reasons for revenue leakage within the telecoms industry are:

• Non-compliants products, tariffs and bundles
• Failure to bill customers or billing them incorrectly
• Undercharging customers through expired and non-compliant discounts and credits
• Fraudulent activity where customer claim to be eligible for support and/or certain disocunts and tariffs

How our revenue assurance solutions can help

Our revenue assurance solutions are perfect for helping telecoms providers with billing, revenue leakage and improving finances. Our team:

• Analyse known leakage generators using our extensive industry knowledge
• Analyse your control weaknesses identified via our Control Framework activities
• Provide ad-hoc analysis on specific leakage issues where data can be made available
• Quantify your leakage and validate it with your relevant SMEs
• Construct business cases to highlight realisable benefits including the cost of implementing the enduring control fix