Revenue Assurance

Our unique revenue assurance solution combines our proprietary control frameworks, revenue assurance methodologies and data analytics to deliver significant revenue and cost improvements across many industries.

Identifying leakage in any business

Our revenue assurance solutions enable clients to rapidly and easily identify revenue and cost leakage in their processes or systems, e.g. Customer and Contract Eligibility Compliance, Sales Process Hand Off Errors, Zero Consumption Meters etc. Starting with an initial Proof of Concept, we can quickly and efficiently identify and address areas of leakage, provide quantifiable business benefits and deliver actionable improvement plans.

Benefit focused techniques

Our revenue assurance solution drives benefits for any organisation that has any of the following:

Large customer base
Fast pace of change
Complex interacting systems
Numerous process and system hand-offs
High volume of manual process interactions
High volume of customer transactions
Significant and/or limited competitive pressure
Undertaking organisational change

Our techniques can be applied to any industry. So far, we've successfully worked with businesses in:

Banking
Water
Telecoms
Energy
Agriculture

Our solution provides a range of significant benefits including:

Reduced margin leakage
Improved product and service customer compliance
Increased cash recoveries
Improved discount and promotion compliance
Identification of operational process efficiencies
Improved regulatory compliance
Operational process control improvements
Reduced customer complaints

Our approach

Investigation Activities

Our team run two investigative activities in tandem to identify how and where we can improve revenue leakage.

Initial Assessment and In Depth Review

Initial control assessment identifies control weakness for further investigation across the organisation for a targeted process area e.g. Order to Cash.

An in-depth review quantifies the control issues identified during the assessment and initiates targeted data analysis.

Controls and Improvement plans are created and leakage recovery actions are installed.

Targeted Analysis and Validation

Analysis is conducted on known leakage generators using our extensive industry knowledge.

Analysis is conducted on control weaknesses identified via the Control Framework activities.

Business Cases are created based upon the quantified and validated leakage issues identified.

Benefits Realisation

Our proven approach enhances EBITDA performance, ensures Regulatory & Audit compliances and improves the customer experience.

We address every challenge with the same two complementary activities running in parallel; implementing our Control Frameworks to identify how things work with supporting insights, and targeted leakage identification investigation, based on our industry expertise, to target areas where we believe we can recover your revenue.

Best in class capabilities

Identification

Proactive process control assessment, data reconciliation and analysis activities leading to the identification of process control issues that cause revenue and cost leakage.

Delivery

Process control issues quantification and root cause investigations leading to leakage recoveries and the implementation of enduring process fixes.

Controls

Creation of control frameworks for each end-to-end operational process, by product and service, to identify and assess their adequacy in minimising revenue and cost leakage.

Monitoring

All process controls for every product and service in the various end-to-end processes are monitored to ensure revenue and cost leakages are minimised on an on-going basis.

Compliance

Maintenance of various business rule, customer and regulator compliances that enable the company to demonstrate a ‘best in class’ framework for process controls.

Delivering our Revenue Assurance Solution

Our Revenue Assurance Solution starts off with a short proof of concept where we assess your Revenue Assurance Capabilities and revenue leakage improvement opportunities. During the proof of concept, we will agree a Revenue Assurance Target with you and initial areas of interest to prove our capabilities.

Leading on from the Proof of Concept, we provide a Managed Service which continues to deliver business benefits and can be used to compliment any ‘business as usual’ Revenue Assurance activities already in operation.

Our service can be deployed across any organisation or industry.