Property Moves

Tackle unpaid debt by confirming if named bill payers still occupy the supply address and if not, identify the date they moved out, where they have gone to and who the named bill payer should be now.

The challenge

Built up property debt

As people move home, there are often far more pressing things to worry about than notifying their energy or water suppliers of a pending move. With suppliers out of the loop, debt often builds up at the property, against the wrong customer

It is not uncommon for service providers to only find out about the change of tenancy once debt recovery has been initiated, at which point significant costs have been incurred in attempting to collect the debt.

In addition to the increased collections costs, aged debt is inflated, and service providers incur further expense correcting usage and occupancy periods to generate revised bills. In some instances this also results in significant lost of revenue.

Our solution

Identifying a billable occupier

Our property moves solution is designed to help clients better understand who their bill payers are and where to find them if they are no longer at the supply address. It can provide early identification of properties for rent or sale, sales that are subject to contract, and properties that are ‘let agreed’, as well as deliver confirmation of sales completion or tenancy change, identify a forwarding address for the ‘gone away’ occupant, confirm who the replacement bill payer is, and provide a previous address for the replacement bill payer.

We can also detect dormant and deceased accounts. Using our sophisticated matching algorithms, our solution identifies those accounts that have a low level of customer generated transactions and those that need to be treated as deceased.