Gap Sites

Better manage your gap site properties with our data-driven reconciliation solution that quickly and accurately enables water companies to identify unknown supplied properties that go unbilled whilst maintaining satisfactory compliance standards to avoid regulatory penalties.

The challenge

Supplied but not billed

Gap sites is a constant topic of focus across the water sector and whilst water companies have a defined geographical area the issue continues to occur as a result of ongoing property development including split properties, non-notification by developers of new builds and illegal connections.

These changes are outside of the water suppliers’ control but affect their compliance with industry regulations. Suppliers are often not aware that they service these properties and as a result, collections are not completed leaving vast amounts of revenue unidentified and unaccounted for.

Our solution

Identify unknown revenue

Our solution has been specifically developed to enable water companies to identify properties in their region that are not on their billing system. These ‘gap sites’ are being supplied water and waste water services that are not being paid for. The solution is data-driven and utilises a range of data sets including internal and specialist third party data to quickly and accurately identify gap site properties.

Our solution allows clients to deliver proactive strategies for effective investigation into and management of gap site properties, adhering to compliance stipulations in the process.