Better manage your gap site properties with our data-driven reconciliation solution that quickly and accurately enables water companies to identify unknown supplied properties that go unbilled whilst maintaining satisfactory compliance standards to avoid regulatory penalties.
The challenge
Supplied but not billed
Gap sites is a constant topic of focus across the water sector and whilst water companies have a defined geographical area the issue continues to occur as a result of ongoing property development including split properties, non-notification by developers of new builds and illegal connections.
These changes are outside of the water suppliers’ control but affect their compliance with industry regulations. Suppliers are often not aware that they service these properties and as a result, collections are not completed leaving vast amounts of revenue unidentified and unaccounted for.
Our solution
Identify unknown revenue
Our solution has been specifically developed to enable water companies to identify properties in their region that are not on their billing system. These ‘gap sites’ are being supplied water and waste water services that are not being paid for. The solution is data-driven and utilises a range of data sets including internal and specialist third party data to quickly and accurately identify gap site properties.
Our solution allows clients to deliver proactive strategies for effective investigation into and management of gap site properties, adhering to compliance stipulations in the process.
Driving measurable change
Convert unknown sites into billable properties
Improve billing, collections and debt position
Improve customer onboarding processes
Reduce leakage between water supplied and services billed
Improve customer satisfaction
Increase regulatory compliance
How it works
We join the dots...
Get in touch to find out how we can help your business address its current challenges
