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Billing Assurance
Assure billing processes, systems and handoffs to deliver complete customer billing
Assuring billing activities
Business with a contracted agreement in place to deliver customers a product or service will bill these customer on a cyclical basis. Whether thats monthly, annually or other, the need to get billing accurate and complete is significantly critical to collecting all revenue owed. Without it collections are incomplete, cash flow can falter and profitability stalls.
A control assessment to identify control weaknesses for investigation
An in-depth review to quantify and analyse the control issues
Control and improvement to initiate leakage recovery actions
Analysis is conducted on known leakage generators
Analysis is conducted on identified control weaknesses
Business cases are created based on the leakage issues identified
How it works
Our cost assurance solutions start with a short proof of concept where we assess your existing assurance capabilities and leakage improvement opportunities to see where we can help. Leading on from the proof of concept, we provide a managed service which continues to deliver business benefits and can be used to compliment any ‘business as usual’ assurance activities already in operation.
Reduce margin
leakage
Increase cash
recoveries
Reduce customer
complaints
Operational process control improvements
Identification
Proactive process control assessment, data reconciliation and analysis activities leading to the identification of process control issues that cause revenue leakage.
Compliance
Maintenance of various business rules, customer and regulatory compliances that enable the a ‘best in class’ framework for process controls.
Controls
Creation of control frameworks for each end-to-end operational process to identify and assess their adequacy in minimising revenue and cost leakage.
Delivery
Process control issues quantification and root cause investigations leading to leakage recoveries and the implementation of enduring process fixes.
Delivery
All process controls for every product and service in the various end-to-end processes are monitored to ensure revenue and cost leakages are minimised on an ongoing basis.
Governance
Provide regular updates to senior stakeholders in SteerCo forum, which provides direction, approvals, funding and barrier removal.
£4.05m
increased revenue
£860k
total annual leakage saved
