Bad Billing: How the Cost of Living Crisis is being worsened by poor data and a lack of trust

An investigation into the impact of the energy price rise and how utilities suppliers can do more to help struggling households

In today's tough economic climate, many households are struggling with their utilities bills. Despite support being available, many don't know it is there or those that do are too proud ask for help therefore much goes unclaimed and does not reach the people who need it most. This is further compounded by a lack of data maturity in the utilities sector with poor data quality and data management driving an increase in billing errors. Not only are these mistakes distressing, but it is also driving up bad debt.

To understand the full extent of these problems, we surveyed 2,010 utilities bill payers in the UK and asked how the cost of living crisis is affecting them and their ability to afford essential services.

Please complete and submit the form below to access our Utilities Consumer Debt Report