Do you know who all of your customers are? Are your customers avoiding paying their bills as they simply aren’t addressed to them?
The UK has a constantly changing demographic and its hard to keep up – over 6 million people move house every year.
In the Utilities sector, this can lead to substantial revenue loss as customers aren’t personally billed for their usage but the supply still continues. In the housing sector millions of pounds of revenue is lost each year due to illegal subletting and inaccurate tenant data.
And its not just lost revenues that are the issue, companies are suffering increased operational costs and reputational damage as a result of incomplete or inaccurate data, not to mention challenges in complying with Article 5 of GDPR relating to accuracy and maintenance of personal data.
Our Occupier ID solution quickly and accurately identifies who is living at a given address allowing customers to be billed and regulatory fines avoided.
We use a range of sophisticated matching algorithms combined with specialist third party data, including Credit Bureau information, to identify the potential occupiers of a property based on their recent activity.
We provide our clients with occupier data including a confidence rating to help them use the information, contact their customers and update their records accordingly. We also offer specialist support to help our clients optimise their contact strategies and collections rates.
The solution is quick, cost effective and simple to use, and can be delivered as a one off or on a cyclical basis to ensure your occupant data is consistently up to date.
QTOX Occupier ID has been specifically built for the Water, Energy and Housing markets.
Click on the icons below to read more about the benefits and results in these sectors.
Don’t just take our word for it, we’ve generated some amazing results for our existing clients, here is just one example: