Our large telecoms client uses brokers to sell their products and services. The brokers receive commission on all sales made when the customer relationship is established with our client.
The client operated a business rule which stated that any discount awarded on a sale, by the broker to the customer, would be deducted from the sales commission payable to the broker by our client. However, there were minimal controls in place to monitor where discounts were being awarded to customers by brokers but full sales commissions were being paid by our client.
See how, using Revenue Assurance, we saved £860k total annual leakage.
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