Tech, Data & Ops

Awesome analytics and turbocharging your data

Data, Operations & Transformation Outcomes

Accurate Customer Information

Advanced data sets and capabilities to ensure your customer data is fully up to date and accurate

Suppressions Data Cleansing Single Customer View

Improved Analytics Capability

Utilising modern technologies to provide an easy
way to accelerate data analysis and commercial
insight to make better decisions

Data Management (DMSA)

Optimise Customer Profitability

Advanced platform that enables a clear understanding
of your customer’s long term profitability and
all the drivers

Customer Lifetime Value

Improved Decision Making

Statistical technique that predicts customer behaviour so you can make informed decisions through outcome mapping

Propensity Modelling

Reduce Margin Leakage

Using advanced analytics capability to identify and fix revenue and cost leakage to improve profit

Business Assurance

What our clients say...

Jonathan Thackray - CFO, team.blue

"Sagacity has supported team.blue with an extremely complex data integration project to enable the shift to a single ERP system. Team.blue operates across 25 countries, has almost 100 billing systems, 35 payroll providers, c. 70 customer payment data flows. The complexity and scale of the project has been huge – however this really has been Sagacity at their best. Flexible when priorities and timelines change. Coming to the rescue several times to solve problems where others were not able to. I was reflecting earlier that again the team have proved that there isn’t anything they can’t do with data! They have provided genuine thought leadership in the design of the new systems platform and have constantly had our long-term interests as their core priority. I have engaged Sagacity several times across different companies and sectors and have never regretted it!"

Kully Phal - Head of Revenue Operations, Virgin Media O2

"Sagacity aren’t just a consultancy who comes in and completes a review and produces a nice fancy PowerPoint pack at the end. In my experience, they have utilised their vast knowledge and expertise and guided our business into areas of billing accuracy control frameworks that has been hugely beneficial to date, digging deep into data analytics and fully evidencing any findings. Great partnership. "

Dan Taylor - Head of Customer Commercial & Revenue, Southern Water

"Having brought Sagacity in to carry out a review of our 2-to-3-year customer billing journey. They utilised their extensive revenue assurance capabilities and proven control framework model to help us identify, resolve and improve our billing processes. Within a short timeframe Sagacity had identified multiple opportunities and created a £12.4m revenue pipeline. In addition, helping put the governance and structure in place to set us up for success for the future. Sagacity has continued the great work by identifying further areas of investigation, with targets in place for new process improvements, which has helped inform our 2-to-3-year transformational roadmap. They are extremely supportive, clear and are keen to engage our people to ensure these changes and improvements become embedded in our organisation. They continuously deliver real benefits and are well-equipped to navigate any challenges, particularly those around data."

We join the dots...

Get in touch to find out how we can help your business address its current challenges

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