Housing & Public Sector

Providing data quality improvements for trust and transparency

Ensuring data is correct and complete, and maintained on an ongoing basis is a significant challenge for social housing and public sector organisations. Not only is it a benchmark of data management to be accurate and compliant but it also enables several other organisational areas to improve and thrive.

With the current UK housing crisis set to continue in the near future, the ever increasing need to improve tenant safety, the rise in illegal sublettings and the restricted amount of housing stock, to name but a few, there has never been a greater need for timely data quality solutions for the management of social housing.

Likewise public sector organisations who often have little to no dedicated resource focused on data quality. A holistic view of clean and accurate citizen data will minimise the risk of damage to stakeholder relationships as well as deliver cost savings and improve operational efficiency.

Tackling your challenges

Having worked with several social housing providers and public sector organisations, we understand many of the key challenges being faced by the sector and have a range of data solutions to address these complex issues including:

Poor quality and inaccurate data

Illegal subletting

Additional / multi-tenant properties

Complying with Article 5 of GDPR

Complying with Article 5 of GDPR “Every reasonable step must be taken to ensure that personal data that is inaccurate is erased or rectified without delay”

Limited self service capabilities

Limited self service capabilities resulting in increased operational and support costs

Households being supplied gas but unknown to the housing association

Households being supplied gas but unknown due to incomplete data

Communicate with care

Consumer vulnerability is increasingly a key factor in consumer communication strategy and influences how consumers are communicated with, billed, or visited. For the Public Sector it is more important than ever to identify vulnerable consumers in their customer and prospect data and tailor communications, policies and procedures accordingly. In order to support the proactive identification of vulnerable consumers, we utilise our Vulnerable Consumer Score model that returns a 1 to 6 score to indicate level of vulnerability.

Using proven solutions

Data Cleansing

Maximise the quality and performance of youe data, ensuring it is accurate, complete and up-to-date with our data cleansing solutions for both marketing and billing operations.

Single Customer View

Get a complete, holistic view of individual customers and prospects with our SCV data services. We combine and consolidate all of the data you hold on customers into one single database, enabling you to market more precisely and improve your marketing ROI.

Consulting

Whether its implementing new systems or reporting, redesigning processes or migrating data, we become a part of your team to successfully deliver plans and projects to drive tangible benefits.

Powered by technology

Our data quality solutions drive more accurate data to make it compliant and far more valuable to you. This cleaner, more useful data leads to improved visibility to help you manage your data assets effectively and improve the stakeholder experience. The use of technology to produce cleaner, more accurate data is key in supporting you to achieve GDPR compliance, meeting DPA responsibilities and knowing exactly who you serve.

Delivering real benefits

Cleansing and Enriching
Tenancy Data

1,000

tenancy records cleansed

CASE STUDY

Verifying Named Tenants Within
Client Properties

67%

'known' tenants verified

CASE STUDY

We join the dots...

Get in touch to find out how we can help your business address its current challenges

Contact us now