Reducing Gap
Sites and Increasing
Revenue

Our client wanted to validate they were correctly charging for water and waste services as this was impacting their overall revenue and increasing risk of significant regulatory fines.

By using our data analytics platform, address cleansing software and third party address data, we compared property data in the client’s billing system against addresses in their geographical region. We carried out a detailed reconciliation of addresses in the geographical area against addresses held on their billing system that identified 6,000 that were missing. We obtained an understanding of the process which moves properties into the billing system and initiates the service for charging. Where gaps in billing were identified, we provided occupiers to initiate customer billing and built a customer contract strategy.

See how we used our Gap Sites solution to create a new £2.6m annual revenue opportunity.