Increasing Fraud Prevention and Reducing Bad Debt

As one of the largest telecoms organisations in the UK, Sky provide their mobile service to over 3 million customers. However, due to its popularity and prevalence, Sky is vulnerable to high volumes of fraud, particularly No Intent to Pay (NITP). Upon identifying an opportunity to improve this risk, Sky engaged us for support. As part of this new NITP strategy for mobile customers, we enlisted longtime counter-fraud collaborator, Synectics Solutions. Alongside Synectics' SIRA platform, FICO also contributed vital scoring mechanisms.

Combining our credit risk and consulting expertise with Synectic's SIRA platform and FICO's scoring mechanisms, the project was led by our consultants who delivered impact assessments, credit risk analytics, project management, stakeholder engagement and general management of the tripartite technical integration.

See how, together, forecasts place annual bad debt reduction at £4.6m, a value that would otherwise be lost to NITP fraud, as well as beneficial reductions in the number of customers missing their first payment and the number of customers who are defaulting on their loan within their first 4 months.