Early Identification of Change of Occupier and Tracking Where Customers Move To

Our client, a large water company, had a significant number of accounts they had problems collecting payments from. They had concerns over their processes for moving out and moving in customers from the properties where they are supplying services.

We performed an initial customer data cleanse and property address match to allow us to analyse the data in detail. This resulted in multiple outcome scenarios and we segmented the base to identify remedial actions required. These included; customers that had been incorrectly moved in and never been resident, customers that are no longer resident at the property, customers that are traced to a forwarding property, customers that are validated at the property, and new customers identified and moved into the property.

See how we used our Property Moves solution to reduce debt by £2.1m.