Customer Communications
Efficiency

The Co-operative Bank are a high street and internet banking service provider who pride themselves on their customer service and customer satisfaction levels. They needed to reconnect with customers they had lost contact with to ensure they were delivering and maintaining the highest levels of anti-fraud and security measures.

We provided a meticulous and stringent data cleansing service, filtering Co-operative’s data through our market-leading bereavement, gone away and relocation assets on a monthly basis to offer complete and comprehensive data assurance.

See how our data enrichment activities provided improved data quality for the client to re-connect with relocated customers and communicate with them.