Bill Payer Identification for Domestic Properties

Our client experienced a large volume of debt associated with void properties and were billing customers in the name of ‘The Occupier’. The major water company needed to accurately identify occupiers at the properties in order to improve collection rates for the services provided to their customers.

Using our proprietary Occupier Identification solution, we enabled our client to accurately identify occupiers for their properties that were previously recorded as void. From analysing the customer base, 68,000 new occupiers were linked to void properties and provided to our client. Using our scorecard, 36,000 were categorised as ‘high confidence’ occupiers that could be billed automatically by our client. In conjunction with our client we developed a new communications strategy to address the medium and low confidence occupiers who were assigned a billing account at a later date.

See how our Occupier ID solution allowed the client to collect £3m cash in 90 days.