Data for Delivery

How Water Companies Can Top Ofwat Performance Tables

Following the release of Ofwat's Performance Delivery Report, that ranks UK water companies based on their performance, there are a number of improvement areas for providers to focus on. But with several facets to the Service Delivery Reports, it may be tough for water companies to know where to begin to improve. To use the learnings from the report to improve service and move up the rankings, providers must remember what Ofwat is trying to achieve: keeping customers and communities safe and connected to clean water supplies, and protecting the environment.

 The key building block is the vast quantity of data they have at their disposal, which can be used to boost performance and address the big-ticket items. We have outlined four key ways that data can help water companies achieve success; boost customer satisfaction, reduce bad debt, identify financially vulnerable customers and improve water leakage. 

As Ofwat continues to drive the industry forward, providers have clear goals to work towards. Data holds the key to accelerating progress - using it to improve on these four priority metrics can push providers up the performance tables and ultimately create a pipeline for success across the industry.