The £3.2 billion spill:

A Data-Driven Fix for the Water Industry

£3.2 billion. That's the amount lost annually by the UK utilities sector. This is due to avoidable issues such as poor reconciliation; human error; lack of oversight, governance and control.

At the root of all these issues - and at the heart of any modern utilities operation - is data. Data allows companies to understand who their customers are, where they live, how much water they use, and what their personal circumstances are. But, how well is it utilsed? Do Water companies truly enable data to drive and benefit their organisations?

In water specifically, effort, time, and money, is spent on infrastructure to provide services to customers. Yet data, which is integral to delivering services to the right customers, is not treated as an equal priority. The £3.2 billion figure shows poor data is rapidly chipping away at profits, harming public opinion, and even threatening to sink some water companies. So, where exactly is the sector going wrong, and how can it patch up the leaks?